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Recent customer comments

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Excellent



based on 117 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 8.7
  • Location 8.8
  • Room Comfort/Standard 8.1
  • Staff Performance 8.0
  • Value for Money 7.6
  • Food/Dining 7.9

7.7 JERRARD B.
Philippines
November 13, 2014
Good hotel
Location
Good hotel but a little old already. Good location though.

6.3 Mark K.
Ireland
October 04, 2014
Not for Non Smokers
Old style,Old style Old style
Heavy smoking in all outlets. How is one expected to enjoy their restaurants and bars?

6.3 Caroline C.
United States
October 02, 2014
Dated but convenient
Location, executive lounge, money exchange on location
Our room was very outdated, the toilet broken. Went to the desk for the second time and they moved us. Wifi is not free. Crazy! Even the Hyatt provides wifi now!

6.7 David C.
Malaysia
June 22, 2014
Nice resort with private beach
Private beach, good food

9 Merv L.
Canada
March 23, 2014
very pleasant and comfortable
1. Location 2. Breakfasts superb 3. Friendly staff
We were pleased with all aspects of our stay especially the comfort of the room, the friendliness of the staff, the quality of the food and the location close to Marina Mall, Spinney's and the gulf.

9 John H.
United Kingdom
March 05, 2014
Excellent hotel in superb location
Chance to upgrade to executive lounge. Own beachfront with pools and loungers galore. Very friendly staff.
Wonderful. Only three nights but enjoyed every moment. Easy access to all places of interest plus grandstand view of the Red Bull Air Race. Great to relax in the hotel's own beach club.

8 Bjorn P.
Sweden
February 18, 2014
Great location
The Beach Club and the close distance to Emirates Palace and the Corniche. Also the free shuttle service to Sheikh Zayeed Mosque.

6 SHANKAR K.
India
October 26, 2013
A pleasant stay in an ageing facility.
Cleanliness, Wide choice of restaurants, good relaxing facilities like swiming pools, health club and spa.
I had booked a day stay with my family a few days in advance. I was shocked to see if I had booked the last minute, I would have got a better rate. I requested for an early check in and this was done smoothly without any hassle. I was not happy after i got the room as it was small and had no balcony. It had a small window with a poor view. Requested for a change of room, but was turned down due to non availability. The recreational facilities in this hotel are good. Clean swimming pools, well equiped gym and a wide choice of spa treatments. We spent most of our time here and were happy with the experience. There is also a wide range of restaurants, bars and night clubs. We decided to have dinner at Vascos. But I moved out half way because the service was not upto the mark. I am an Asian and the Asian waitress felt we did not fit in that place. Finished the rest of my dinner at the pool side restaurant. I spent an hour at the Jazz Bar too. The band was really good and I could see most of guests having a good time out there. Overall as a family we had a good time. I feel the staff require some good training. At many occasions, I noticed they don't even acknowledge your presence. The facility is old, but well maintained and clean. I canceled my booking and chose this place because it had a beach. I will go back only if I get a better deal.

9.3 Mario C.
Philippines
September 24, 2013
Very nice hotel, staff can speak english wery well
Elegant, comfortable and nice location.
Comfortable and safe hotel, close to shopping malls, and sea and park.

9.7 Ehssan A.
Australia
September 14, 2013
An old hotel but amazing staff
Location, Beach Club, Staff