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Excellent 8.6
Based on 319 reviews

Recent customer comments

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based on 319 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 9.5
  • Location 9.1
  • Room Comfort/Standard 8.8
  • Service 8.8
  • Value for Money 8.0
  • Food/Dining 8.1

ian B.
United Kingdom
August 03, 2013
Short luxurious stop-over
Friendly staff, Incredibly comfortable bed, lovely well appointed room
We advised the hotel we were on our honeymoon and they responded by upgrading the room and providing a welcome package and flowers in the room. They went to a lot of trouble to make our stay special. The room itself on the Executive floor is spacious and well appointed with a full and generously proportioned bathroom The bed was extremely comfortable. Linens and other room fabrics all of the highest quality

August 02, 2013
The restaurant was amazing!!!
The location was the only good thing about the hotel. Being connected to the Mall of the Emirates, with the entrance next to the theater, Virgin Megastore, SkiDubai and food outlets.

nasser A.
July 11, 2013
the staff and delay spoiled our stay
location location location
nice but we got delayed 3 hours for check in and the other services were slow as well

nasser A.
July 11, 2013
best location for mall shopping with family
location location location
at check in we got delayed more than 3 hours and the hotel furniture condition is very old

July 02, 2013
Excellent & comfy
Service, room size and the shopping mall
Great, kids enjoyed it and both me and my wife love this hotel because we are used to stay in it , directly connected to a shopping mall

Kauzian A.
June 30, 2013
Staff, Internet, Room

hasan A.
Saudi Arabia
June 12, 2013
louction and service

Mohammad A.
June 08, 2013
Good stay
Room bars pool

Justin C.
South Africa
June 06, 2013
Shopping centre hotel
Pool area. Big rooms. Joined to shopping mall.
Lovely hotel however, entrance of the hotel was in the process of having a revamp and there was some banging and drilling during the day. We were not made aware of this by agoda when we booked online.

Sarah D.
June 03, 2013
It does not host the ski dubai centre
Big rooms and very friendly staff
This hotel, even though it promotes it on the agoda website, does not have the ski dubai centre. They are attached but this does not give you access to ski dubai and it has nothing to do with the hotel. If you want to go to ski dubai, expect to pay over 200aed to go. The rooms were very comfortable and the bathroom was large, they are under construction at the moment but it was not a bother. The staff were amazingly helpful and friendly but the food is extremely expensive so we just ate at the mall.