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Excellent 8.4
Based on 151 reviews

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Excellent



based on 151 reviews
  • Cleanliness 8.7
  • Facilities 8.1
  • Location 8.3
  • Room Comfort/Standard 8.6
  • Service 8.8
  • Value for money 8.1
  • Food/Dining 7.8
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Seamus M. from Zimbabwe
Families with older children
Stayed 3 nights in January 2016
Room For Serious Improvement
Staff tries very hard to do their best, breakfast was ok and amenities functional
While promises of revamping system were showered to correct whatever caused this problem,the fact is the booked non-smoking King/twin bed was not available. It is not the first time this happened. First night could not breath because of cigarette stench, bed was improvised to a king bed (twin was what was available) with no head board lights. Promised someone would move the next day so we can take up non smoking room but somehow the guest didn't checkout or alternatively, we realized that the room had the same stench as the one you have so no use moving you. Incidentally, this is a cigarette stench suite on a non-smoking floor! I was finally moved to a non-smoking 2 King bed suite (boy and girl had to improvise since there was no twin room). It does appear that, since this is the second time it has happened in relation to smoking, no one checks guest requirements or pays attention to detail written on guest needs. I understand room carpets are being replaced and I hope that the couch/chairs get replaced soon, its worn out and dirt-stained. I have been coming to this hotel when I need to do something in Deira since 2011. It's still a decent hotel that is generally clean, especially bathtubs/bathrooms. If they put their act together and put diligence to customer bookings, control smoking and non-smoking zones with the same care and trash out worn out furniture, I have no doubt that they can restore confidence in this property to guests. Lastly, perhaps more important the staff is wonderful, always ready to help and do acknowledge mistakes when they are made. Not sure about the missus but willing to give them another chance.
Reviewed January 12, 2016

Eva B. from Denmark
Groups
Stayed 2 nights in October 2015
Nice rooftop
Rooftop, pool, staff
Great rooftop with pool and gym. Staff was so nice!
Reviewed October 15, 2015

suman B. from India
Couples
Stayed one night in September 2015
Room need Moore fast
Good service, good people.
Reviewed September 05, 2015

Jonathan C. from Philippines
Groups
Stayed one night in June 2015
Perfect for two persons
- nice kitchen - big rooms - nice facilities
It was relaxing
Reviewed June 14, 2015

firas F. from Iraq
Solo travelers
Stayed 4 nights in April 2015
good
Morning breakfast and unique location and Food Service
good
Reviewed May 10, 2015

firas F. from Iraq
Business travelers
Stayed 4 nights in April 2015
good
Morning breakfast and unique location and Food Service
good
Reviewed May 10, 2015

Salim A. from Oman
Families with older children
Stayed 2 nights in February 2015
Best hotel
location, Staff & comfort
Reviewed February 22, 2015

Emerson T. from Philippines
Families with young children
Stayed one night in February 2015
Bang for the buck
Place, Clean, Value
It was good, aside from the misunderstanding with the included breakfast package. It should be understood that all persons in the room should be included as long as it doesn't exceed the maximum limit. Lack of ramps for PWD and strollers at the basement parking.
Reviewed February 15, 2015

Boyd H. from Australia
Families with older children
Stayed 3 nights in January 2015
Friendly clean hotel
helpful staff clean rooms convenient location
The strength of this hotel lay in its helpful staff. Everything else was as it should be. Good cheap arabic restaurant across from carpark. Enjoyed our stay here.
Reviewed January 20, 2015

hasan A. from Kuwait
Couples
Stayed 2 nights in December 2014
hotel
lication kind of good
shower was very bad quickly turns to cold water wifi isn't free too expensive and price is high
Reviewed January 07, 2015