Excellent 8.8
Based on 14 reviews

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About Milestone Kensington Hotel

Description

This luxury boutique hotel overlooking Kensington Palace offers exquisite service and elegance close to Harrods, the Albert Hall, and the Royal Parks. Milestone Kensington Hotel is a converted 19th century townhouse in the heart of London, a place where celebrities can relax and all travelers can enjoy the superb facilities. The closest underground station is High Street Kensington. The huge rooms are furnished with grace and style and have all modern amenities including complimentary wireless Internet access, a video iPod, and flat screen televisions. There is a fitness center, sauna and Jacuzzi, as well as the onsite Stables Bar, Conservatory, Park Lounge, and Cheneston’s restaurants serving fabulous international cuisine and afternoon tea in front of the fireplace. Milestone Kensington Hotel was voted Condé Nast Readers' Choice for 2007. Please enter your dates on our secure online booking form to make your reservation.
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Features

Internet

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Transportation

  • Taxi service
  • Valet parking
  • Car park
  • Airport transfer

Fitness & recreation

  • Fitness center
  • Sauna
  • Spa
  • Massage(s)

Swimming & soaking

  • Hot tub
  • Swimming pool [indoor]

Food & beverage

  • Room service [24-hour]
  • Room service
  • Restaurant(s)
  • Bar

Pets

  • Pets allowed

Cleaning services

  • Daily housekeeping
  • Laundry service
  • Dry cleaning

Guest services

  • Ticket service
  • Check-in/check-out [private]
  • Luggage storage
  • Babysitting service
  • Newspapers
  • Tours
  • Concierge

On-site facilities

  • Gift/souvenir shop
  • Fireplace
  • Family room
  • Elevator
  • Salon
  • Smoking area

Health and security

  • front desk [24-hour]
  • Safety deposit boxes
  • Check-in [24-hour]
  • Doorman

Languages spoken

  • English
  • Arabic
  • Filipino
  • French
  • German
  • Greek
  • Hungarian
  • Italian
  • Norwegian
  • Polish
  • Portuguese
  • Romanian
  • Russian
  • Spanish
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Policies

When booking more than 5 rooms, different policies and additional supplements may apply.

Child and extra bed policy
Infant 0-2 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 3-12 year(s) Must use an extra bed
  • Guests over 12 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance to Airport: 56 km
Number of Bars: 1
Number of Floors: 7
Number of Restaurants: 1
Number of Rooms : 63
Time to Airport (Minutes): 45
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Verified traveler reviews

Filter by traveler type
Excellent



  • Cleanliness 9.7
  • Facilities 10.0
  • Location 9.0
  • Room Comfort/Standard 9.1
  • Service 8.7
  • Value for money 7.9
  • Food/Dining 8.5

Barbara W.
Canada
July 05, 2016
Leisure
Love the Milestone! This is our second stay. Amazing location and staff. Rooms are lovely.

Hunter L.
United States
July 05, 2015
A person to person hotel! Not just room number.
The classical architecture and layout of the hotel produces the comfort of feeling right at home. No matter what the situation the staff was eagerly accommodating. Great location for all activies!
My time at the Milestone was nothing less than enjoyable. Although there was a slight issue with my room the first two days, the staff were eager to accommodate. They not only handled situations with grace and kindness but we're confindent in all tasks. The hotel gave me such a warm feeling that I extended my stay an extra 4 nights. I would encourage travelers looking for comfort and convience with a twist of class and a splash of excellence to stay at the Milestone.

Maureen F.
Canada
October 31, 2013
Some disappointments given high rating
location, quiet room and the decor
My husband and I chose the Milestone Kensington based on its high rating. We found the service disappointing in three cases. First, our room was not available upon our arrival despite the fact it was past check in. We had travelled over 14 hrs and hadn’t slept in 24 hrs. We were exhausted and had to wait in the hotel bar for over 40 minutes. We waited a further 15 minutes for our luggage once in our room. The staff explained that they were at full capacity. I feel that a high star hotel should be able to provide proper service regardless. Another time we were given poor advice regarding the time needed to get to a particular theatre. The concierge did not include an allowance for heavy traffic and we ended up jumping out of the cab and running the last 3 blocks. The doorman also gave the wrong theatre name to the taxi driver. Fortunately we quickly figured out the error. Finally, I needed to contact a car rental company to alter a booking and called reception to ask about the policy with 1-800 numbers. I was told there would be no charge. I asked exactly how I should dial since you have to add various 0’s and 1’s when dialing in Britain. I followed the instructions precisely and upon check out was billed 60 pounds for long distance charges. They reversed the charges BUT not without making me feel that they were doing me a special favour. They did not acknowledge that their staff member had misinformed me and made me feel as though the fault was mine. Despite these disappointments, our room was quiet, beautifully decorated and spacious. The staff was very friendly and helpful in printing train tickets and making restaurant reservations. The hotel location was good with Kensington Park and Hyde Park across the street. Also, Kensington has lots of shops and restaurants. The subway was only 3 blocks away. I wouldn't rule out staying at the Milestone again, but I think I will take a look at the other top rated hotels and do some serious comparisons.

Russell L.
United States
July 01, 2013
Friendly, attentive luxury w/o the stuffiness
Beautiful building, great location, attentive and friendly staff

rick V.
United States
March 23, 2013
Worth returning to
Location/Ambience/Customer service

Gael V.
France
July 12, 2011
Lovely luxury hotel
Good location in front of Kensington park - near Knightsbridge
Hotel is an old English building that has been renovated. Rooms are cosy and service is really good. You can have tea in the afternoon in one of the salons and seat there to talk. Location is convenient in the center of London and in front of Kensington parl / palace. It is easy to find place to park vehicle nearby and bus to go to picadilly. Breakfast could have been better organized. Was good and enough food but not really a buffet.

Franck R.
France
February 20, 2014
Parfait
Hôtel très bien placé, personnel charmant et chambres très confortables.

laurence B.
France
September 19, 2012
prestations et accueil haut de gamme,
accueil, situation, déco
a 10 mn à pied de notting hill au coin de regent park, hotel typiquement anglais "cosi", privilège du petit nombre de chambres, accueil exceptionnel

Frank O.
Germany
November 30, 2015
Sehr unterschiedliche Qualität der Zimmer
Lage und Frühstück
Gut

Hildegard H.
Germany
October 20, 2010
Wohlfühlhaus mit kleinen Macken
sehr freundliche Mitarbeiter, erstklassiger Service, hübsches Haus, gute Lage
Ich war mit meiner 17jährigen Tochter über ein Wochenende dort. Wir haben es wirklich genossen. Die kleinen Fehler haben uns nicht ernsthaft gestört. Der Preis ist sehr hoch, aber das Personal muss halt bezahlt werden, und gerade das Personal hebt das Hotel aus der Masse guter Hotels heraus.



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