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Millennium Gloucester London Hotel

4-18 Harrington Gardens, Chelsea - Kensington, London, United Kingdom SW7 4LH (Show on map)

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Area: Chelsea - Kensington Number of Rooms: 610

Recent customer reviews

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Very Good

7.8

from 446 reviews

Value for Money
7.5
Location
8.9
Staff Performance
7.8
Hotel Condition/Cleanliness
7.9
Room Comfort/Standard
7.7
Food/Dining
7.2
All reviews (446)
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Jeremy H. Business travelers United Kingdom, September 29, 2014
Devil in the detail

Location, size of room,
7
Only there for one night and grateful for the upgrade to the club room - however, 2 of the four lights in the bedroom were not working and the iron was clearly broken (temp dial missing from the middle). I did not discover this until the morning (as I got in late) when I needed to get out to a meeting. It took 4 phone calls and half an hour to replace the broken iron which was quite stressful. Breakfast was ok - not great. The coffee machine was broken and the staff propped the (scruffy)kitchen/galley door open near the guests tables and proceeded to have a fairly heated discussion about the staff roster which was odd! There is no ramp near the door so heavy baggage has to be carried up (admittedly a small number) of steps - the concierge desk next to it are obviously used to seeing people do this so did not offer to lend a hand. Despite all this in a one night stay, the location is great and the hotel is clean and generally to be recommended.
Lu C. Solo travelers Taiwan, September 29, 2014
Comfortable & easy to access!

Fair service
8
No wifi service provided!
Sonia C. Couples Malaysia, September 20, 2014
Good hotel

Locality, service and good breakfast
8.7
An enjoyable stay
Colin L. Families with young children United Kingdom, September 20, 2014
Excellent staff

Attentive staff.
8.7
Would recommend this hotel
Makoto Y. Couples Japan, September 18, 2014
unfriendly staffs

location, location and room size
5.3
Most of Staffs don't show respect to customers. Obiously they change thier attidudes depending on who they are talking to.
Kien C. Business travelers Australia, September 16, 2014
Good Hotel with its Central Location

Location, Convenient, Comfort
8
Value for money and good service
John C. Couples Australia, September 15, 2014
An all too brief stay

Location, comfortable, value
7
We were looking (at the last minute) for a hotel not too far from where we were to spend the following week, and this hotel fitted the bill perfectly. There was a mix up when we arrived (to drop bags) and were directed to the car park for 30 minutes, for which we were gouged £11. Also, a staff member was to come and assist with bags (due to there being no lift from the car park), but failed to materialise. When we entered the bedroom there was a discernible smell of cigarette smoke. Apart from these issues our stay was good.
Christina A. Groups United States of America, September 14, 2014
Wonderful Stay! Very Convenient Location!

Fantastic! It is literally across the street from a tube station, which took us everywhere we needed to go. Concierge was also incredible and booked us many tours without any issues. Highly recommend!
9.7
Sulaiman A. Families with young children Saudi Arabia, September 13, 2014
Customer sad

1-location 2- People responsible for carrying luggage 3- staffs in breakfast
5.3
I liked the location because its near from the station .. I like the sttafs witch the worked diuring the breakfast time . I did't like the way from the room services who the deal with a customer .. some times the did'not clean the room day to day and not provide the teethbrush until i requsted every day and the most thing I hate it is open the room door without excuse in any time.
George B. Couples United States of America, September 11, 2014
london visit

location, location, location.
9.3

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Customer Reviews - Millennium Gloucester London Hotel, London

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