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Excellent 8.3
Based on 1252 reviews

Verified traveler reviews

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Excellent



based on 1252 reviews
  • Cleanliness 8.8
  • Facilities 7.7
  • Location 8.2
  • Room Comfort/Standard 8.5
  • Service 8.5
  • Value for money 7.9
  • Food/Dining 8.2
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Sumitra M. from Thailand
Couples
Stayed 3 nights in June 2016
A mistake!
The hotel has no rooms facing to river it's just a partial view except suites rooms. Some of break fast was left over menus from lunch or dinner buffet. Not much choice and poor quality to be even 4 star. Staff are not nice. Dress unappreciated and speaking bad language in front of guest. Bed in the room are too small. The coffee serving in the executive room with the capsule has to pay extra. Over all, not value and not great location or view either.
Reviewed June 24, 2016

Giang T. from Vietnam
Business travelers
Stayed 2 nights in June 2016
Rating
The hotel is a beuatiful and good place.
Reviewed June 22, 2016

Saroch S. from Thailand
Business travelers
Stayed 2 nights in May 2016
good location service mind good price
good location service mind good price
Reviewed May 28, 2016

Ling G. from Taiwan
Business travelers
Stayed one night in May 2016
Great view
The view is really great and room is very comfortable!
Reviewed May 27, 2016

Ling G. from Taiwan
Business travelers
Stayed one night in May 2016
Excellent!!
Everything is perfect!
Reviewed May 27, 2016

Guy T. from Belgium
Business travelers
Stayed one night in May 2016
Horrible experience
Low service Low level Never again
Reviewed May 27, 2016

Mak W. from Malaysia
Couples
Stayed one night in May 2016
Great experience
Great view, great shuttle boat to bts saphan taksin and asiatique to make customer convenient. Will consider live again in future
Reviewed May 12, 2016

Jui L. from Singapore
Couples
Stayed 3 nights in May 2016
Hilton Hotel that can do with Improvement in Service
I was there for a 3 night stay with my partner. We felt that the service level of the staff can be improved. This is especially for late hours responsiveness for phone calls to the reception.
Reviewed May 06, 2016

Sutchada H. from Australia
Business travelers
Stayed 2 nights in April 2016
Very good
Good
Reviewed May 04, 2016

Karl K. from Thailand
Couples
Stayed 3 nights in April 2016
not as peaceful as it should have been
Stayed in a King Suite, requested a high floor and was given only the 9th floor. Room was a bit run down, with a lot of little flies or bugs of sorts. Whenever anyone flushed a toilet or turned on a tap in an adjacent room or the room above, the sound was so loud you could not have a conversation with someone beside you. The windows don't block out the sound from the party boats on the river or the sound of screaming children from the pool. Many tour groups go here now, and the breakfast is chaotic. The staff is running around like crazy and either they are not properly trained or they are understaffed, but it is anything but a relaxing start to the day. The manners of the many of the hotel guests were quite poor as well; and staff could not or would not do anything about it. Even in the executive lounge, guests brought their children and allowed their kids to use it as a private playground, running around and screaming with no regard for other patrons. The parents did nothing, the staff said nothing. I have stayed here a couple of times before, but will look for other options in the future.
Reviewed April 18, 2016


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