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Excellent 8.3
Based on 4493 reviews

Recent customer comments

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based on 4493 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 8.1
  • Location 9.1
  • Room Comfort/Standard 8.4
  • Service 8.3
  • Value for Money 7.9
  • Food/Dining 7.9

CLAUDE D. from France
Stayed 3 nights in December 2012
Central located, clean Rooms great breakfast
Location cleanness housekeep
The best location to the shopping center and bar street, housekeeping is efficient and staff act fast if u call for problems. Great breakfast , totally worth the money
Reviewed April 13, 2013

HC S. from Malaysia
Families with older children
Stayed one night in April 2013
good location, easy access to town
location, shopping, and various food choices nearby
Reviewed April 13, 2013

Guang Z. from China
Stayed 2 nights in April 2013
Great hotel with big shopping mall
the design,the food, and shopping
Reviewed April 10, 2013

Ng A. from Singapore
Stayed 4 nights in March 2013
Location next to the Popular shopping mall .
There were mosquitoes in both our room ( full 4 nights) and the cafe . Staff were extremely unfriendly. They can walk past you without bothering to smile nor acknowledge you . The hotel looks good but lacks the " feel "/"heart". Makes you feel so unwelcome . Quality of breakfast served is not of quality similar to international 4 star hotels . The saving grace is the location next to the Junceylon mall .
Reviewed April 07, 2013

IMAD A. from Oman
Stayed 2 nights in March 2013
Great place to stay, Luxury hotel
the standard of the hotel was superb, close to patong beach, the spa was amazing
Reviewed April 07, 2013

MA C. from Australia
Families with young children
Stayed 7 nights in March 2013
good hotel
good location, swimming and shoping
Reviewed April 06, 2013

hamad A. from United Arab Emirates
Families with young children
Stayed 6 nights in March 2013
Location & clean and larg room
Reviewed April 05, 2013

Douglas A. from United Kingdom
Stayed 2 nights in March 2013
nice pool but room maintenance needs attention
very nice large pool, good gym, easy to access Jungceylon mall
Our stay was disturbed when we returned from dinner one night and found that, due to some plumbing fault, our room was completely flooded with water. Eventually we were given another room but staff reacted very slowly to the problem. Other than that, our stay went pretty well. The hotel really should provide free wifi in the rooms, though, not just in the lobby. I don't think we would stay here again.
Reviewed April 05, 2013

Paul B. from Australia
Stayed 2 nights in March 2013
Good! But not 5 star
Pool, location, shopping centre
Reviewed April 03, 2013

Colin S. from United Kingdom
Stayed 9 nights in March 2013
a relaxing stay in a bustling resort
Staff, Food & location
Was not happy about the fact my 9 night stay included 3 free nights and was told breakfast was not included in the free nights and was compulsorary to pay for 3 breakfasts at (est) £15 per person per day ! Other than that a very enjoyable stay.
Reviewed March 22, 2013