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Excellent 8.5
Based on 442 reviews

Recent customer comments

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Excellent



based on 442 reviews
  • Cleanliness 9.2
  • Facilities 8.1
  • Location 8.9
  • Room Comfort/Standard 8.8
  • Service 8.7
  • Value for money 8.1
  • Food/Dining 7.5

Dianna P. from New Zealand
Families with older children
Stayed 4 nights in July 2016
Good location
The hotel is in a good location and easy access via the Limousine shuttle from Narita airport. However it is a bit of a business hotel and lacks soul. No facilities like pools etc. They did have triple rooms which were helpful traveling with kids.
Reviewed July 20, 2016

suthipong P. from Thailand
Couples
Stayed 3 nights in July 2016
Excellent place to stay in Tokyo
Nothing much to say. Though the room size is rather small, service/location are excellent. Staffs are very helpful and assist all your requests with smile and efficiency.
Reviewed July 07, 2016

Hon Y. from Hong Kong
Solo travelers
Stayed one night in June 2016
High Quality Service
Excellent service, staff English is good. The window view is so good!
Reviewed July 06, 2016

Sheila P. from Australia
Couples
Stayed 3 nights in June 2016
Great hotel in Tokyo
Well positioned, modern, rooms had everything necessary in the small area available. Breakfast was good value too.
Reviewed June 28, 2016

Adrian K. from Singapore
Families with young children
Stayed 7 nights in June 2016
Tokyo in Summer
The stay at this hotel was satisfactory. The room was clean and had a great view. Check in and check out was very efficient, overall service from staff was good. Only disappointment was that there was no room service and the hotel restaurant didn't allow children. This was quite an inconvenience given I was traveling with a toddler and after a long day out caught in the rain, we rushed back to the hotel thinking we could just order room service or head to the hotel restaurant for a warm meal and stay in for the night. To our surprise, we were told no children allowed (the restaurant was pretty empty), and no room service. Was asking the staff if they could at least accommodate us for that night and help us prepare some food for my toddler son at least. Rules are rules, that's the hotel policy and hence, we had to go out back into the rain and find a place to eat around the hotel which was tough, a lot of the restaurants also do not allow children in the vicinity. Best thing about this hotel is the location, equidistance between 2 train stations and near the main Ginza shopping belt. Apart from the dining problem, was a good stay.
Reviewed June 20, 2016

Sasa L. from Australia
Solo travelers
Stayed 4 nights in June 2016
Fantastic hotel in premium Ginza
What a fantastic find, close to the premium shopping in Ginza. Close to transport and all amenities. The hotel staff were extremely polite and the hotel itself was very clean. Highly recommended
Reviewed June 19, 2016

tinny C. from Hong Kong
Couples
Stayed 2 nights in May 2016
Enjoy the location and atmosphere
Really enjoy the stay at this hotel. The location is close to Ginza and Shimbashi, there are lots of local shops and restuarant. Best part is both the hotel and the location are quiet and not crowded. Ideal for couples. Staffs were nice and room was pretty new and clean. Big window with good view (ginza side), and could see Tokyo tower from the Lobby.
Reviewed June 17, 2016

King M. from Hong Kong
Couples
Stayed 5 nights in May 2016
Great location clean and new
Just 10-15 mins walk to Tokyo fish market, JR station Ginza shopping street, all facilities are in new and good condition, can feeling relax there.
Reviewed May 31, 2016

Pauo L. from Netherlands
Business travelers
Stayed 3 nights in May 2016
Nice, Hotel , small rooms
Good location
Reviewed May 30, 2016

Anna F. from Philippines
Business travelers
Stayed 3 nights in May 2016
Perfect for the business traveler
The room has everything a business traveler needs. Will definitely stay here again in the future.
Reviewed May 27, 2016