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Moevenpick Heritage Hotel Sentosa

23 Beach View, Sentosa, Singapore 098679 (Show on map)

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Area: Sentosa Number of Rooms: 191
Free Wi-Fi

Recent customer reviews

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Fantastic

8.3

based on
2830 reviews

Value for Money
7.9
Location
8.9
Staff Performance
8.5
Hotel Condition/Cleanliness
8.7
Room Comfort/Standard
8.6
Food/Dining
7.3
All reviews (2830)
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Stephanie S. Families with young children Singapore, July 13, 2014
Weekend staycation @Movenpick

Spacious room, convenient location (across Imbiah Station) and peaceful environment.
7
I had booked the heritage premium room which was a good choice for my family of four. The room was very spacious and comfortable. There were two large flat screen TV provided; one in the bedroom and the other one in the living area. My hubby and elder boy did not have to fight over the TV! We were surprised to receive a small complimentary birthday cake for our turning 2 year old boy from the hotel upon check-in. We felt it was very thoughtful of the management and appreciated the gesture. Staffs were friendly and the location was good and easy to find. However, it is not children friendly and there are rooms for improvement. 1.Despite we checked in late at about 5.30pm, we waited for about 15mins before we could proceed to our room. Check out was fast though. 2.There were some stains and patches of water on the floor of the living area when we entered our room. 3.The door bell was not working at all. 4.The water heater wasn't functioning well intermittently. My younger boy nearly get scalded. On the day of checking out, I spent almost 10mins testing and tuning it till the temperature was right while I took my shower. This was really frustrating. 5.There were ants on the minibar area. 6.Food selection on the room service menu was limited. Could not find suitable lunch menu for our children. 7.Waited for about half an hour at the hotel restaurant to collect our birthday cake (which was ordered from a third party)after I called 10min in advance to the front desk to arrange for the collection. The restaurant staff was unable to locate our cake and finally found it after getting help from one of the staffs from the front desk. We did not get a chance to share our feedback with the front desk upon check-out as we were not being asked and we were also rushing for time. Despite all these unpleasant incidents, they are not major issues. The overall experience was fine and comfortable. It would be a good getaway for couples though as it has a nice and quiet ambience.
Irin K. Couples Singapore, July 13, 2014
Awesome Hotel with great furnishings

The tastefully designed suite, comfortable bed, nespresso coffee maker, and quiet surroundings
7.7
This is our second stay at movenpick and we enjoyed the facilities such as swimming pool, the luxurious suite and signature movenpick icecream alot. Its like a sanctuary on its own, away from the stressors of city life. Thumbs up! Suitable for business/families and couples
Rodrigo J. Families with young children Philippines, July 11, 2014
fun in singapore

location, pools, room upgrade
8
twas a great stay, coz very near to resortworld and universal studio. hotel staff were great & courteous and gave us a room upgrade. just right in front of the merlion... fun fun fun
Tianqi D. Couples China, July 10, 2014
nice hotel

location room view
9.3
Julie S. Families with young children Singapore, July 7, 2014
Clean and nice hotel

Convenient, nearby to Station. Walking distance to Casino.
9
Staff are friendly, room are very clean.
Heny M. Families with young children Indonesia, July 6, 2014
comfort hotel

located in RWS & closed to Universal Studio, good hotel with comfort room; good food
7.3
it was a great time spent with my family; the room was comfort with a lot of pillow; clean enough; the food variety was good also.
Judy S. Families with young children Singapore, July 5, 2014
Relaxing

Size, location, good service
7.3
Good but cleanliness of the rooms can be improved. The floor was quite dusty and sticky. Luckily they provided bedroom slippers. Service was prompt and staff are attentive. Toilets should be able to be locked and show offer more privacy. Good for couples but we were traveling with a young child and helper.
Lilly T. Families with older children Singapore, July 3, 2014
pleasant surprise upgrade

great location, comfortable, quiet environment.
7.3
shower design allows water to wet the bathroom badly.
Monica M. Couples United States of America, June 30, 2014
across the street from sentosa express

location, breakfast, nice bathroom
7.3
Stay was ok. I arrived in the morning and was asked if I wanted to pay an extra $80/night to check in early and receive an upgrade; I opted out and explored the city. I returned around 1300/1330 pm, exhausted from traveling and drenched in sweat. I was told my room still wasn't ready so I sat in the lobby to enjoy some much needed A/C. A few minutes later an associate approached me and said my room was ready and they were giving me a free upgrade to a suite. It was nice, but the process was rather ridiculous. But, overall stay was nice; fast room service, good breakfast, nice gym. The pool however, didn't get much sun for laying out and there isn't much of a view. The worst part of our stay was the LOUD music coming from events during the day. Normally I wouldn't mind, but I was exhausted, jet-lagged, the music was terrible repetitive techno, and I needed a nap in the afternoon. There was nothing the hotel would do about the music. Would I stay there again? Probably not. I would prefer staying in the city.
Kylie N. Couples Singapore, June 29, 2014
Loving it

Price, ambience, people
9.3

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Customer Reviews - Moevenpick Heritage Hotel Sentosa, Singapore

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