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Francis C.
Groups
Philippines,
May 18, 2014
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Great hotel. Poor front desk. Too few waiters.
6.3
Horrific but Memorable. We had AC issues in our room. They had problems moving us to another same class room and this was at 2AM. There's poor room quality checks since they could've avoided giving away the room had they know the AC wasn't working.
Also had long waiting times due to undermanned beach and garden area. They should have at least four people there instead they only had two.
I also don't like that you have to go all the way to the pool area if you're already on the beach just to get beach towels. Rey could have at least out a towel station near the beach. They also run out of towels pretty fast so turnover of replacement is sub standard.
On a positive note, kudos to the great service from people like Rona of front desk, Chuchi and Wilbert of the wait staff at the beach. I would still go back because I think the hotel itself is a great place to be in Mactan.
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Chris A.
Families with older children
Philippines,
May 18, 2014
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Unfortunately, I had a very terrible experience
The location is good, architecture and interiors are fabulous. That's it.
3
I will never recommend Movenpick Hotel Mactan Island Cebu to anyone. The staff are very rude, service is really bad and the food is one of the worst I have ever tasted. Everything is priced so high. All the money my family spent during our 5 day stay was not worth it. Its like we threw money for something we did not really enjoy. Its sad that we chose Movenpick Hotel for our summer vacation, we should have stayed in other resort hotels in the area. We had an encounter with very rude staff. We actually raised this concern to higher management but it seems like they do not know how to do Service Recovery. We received a very cheap bottle of wine (what the hell am I going to do with that? I don't even drink). Also, the service is really slow and they serve really expensive and bad tasting food. We had a very terrible experience.
For people who would want to try Movenpick, if I were you think twice. This hotel is over rated. I will never go back to this place. We wasted time and money.
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Ruelito S.
Groups
Philippines,
May 18, 2014
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Superb!
Great interiors and layout. High ceiling in the lobby area. Beach is clean and child-friendly.
7.7
Overall, our stay was superb ... the hotel had a minimalist/modern design and had a nice bar/restaurant out in the water.
Our only complaints are: (a) the zircon in the suites were not cool enough (though the zircon in the regular rooms were cool), and (b) some fixtures were already a bit loose (e.g, towel rack and clothes line fittings were loose).
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Capt J.
Couples
Philippines,
May 13, 2014
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The entertainment at Ibiza was good
Entertainment is just about it. Everything too expensive.
5.3
Was ok but wouldn't stay long not good for local tourist.
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Chew Y.
Groups
Malaysia,
May 13, 2014
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Great vacation experience
friendly staffs, near to the beach, safe
9.3
Excellent. the staffs are very friendly and helpful.
The hotel is just next to the beach. Our room has amazing seaview from the balcony.
The security check is conducted near the entrance. Feel safe to loiter around in the hotel
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Bor K.
Solo travelers
Philippines,
May 12, 2014
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Perfect Vacation
Clean, Comfortable, Luxurious
9.7
I had a great stay, peace and quite. Although the hotel should have a free shuttle to the airport considering its hotel rate.
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Ma V.
Groups
Philippines,
May 12, 2014
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Excellent beach hotel
Has a piece for your every desire
8.7
It was excellent. Fast and reliable staff. Best location.
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Erika T.
Families with young children
Philippines,
May 11, 2014
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relaxing hotel
near the beach, ibiza loft, swimming pool
8
stay in the hotel is very relaxing although the serving of the food is quite small
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Jose E.
Couples
Philippines,
May 11, 2014
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Good for unwinding
Decent beach, decent food & drinks, decent amenities
7.7
Moevenpick is a nice, compact hotel... Unlike near-by Shangri-la, you don't have to do much walking from your room to the beach, or from one restaurant to another... Accommodations are decent. Clean rooms, nothing fancy. If you get a ocean-view room, you get a stunning view of the sea and the near-by island of Olango. Food is Ok. Staff did get our orders mixed up a couple of times, but they are friendly and apologetic so in the end, it is no big deal... The beach is nice enough for swimming. The pool, which is not as large (vs. Shang, for example), can get quite full with families and children. The Ibiza club is a nice place to hang out and have drinks... They have nightly entertainment too... Overall, Moevenpick is great if you are looking for a nice, quiet weekend getaway.
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Simon P.
Couples
Australia,
May 10, 2014
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Wow breath taking well worth it must do
9.7
One of the best hotels I've ever stayed at, from the moment I walked in it had the wow factor.
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