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Recent customer comments

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Exceptional



based on 355 reviews
  • Hotel Condition/Cleanliness 9.3
  • Facilities 9.1
  • Location 9.1
  • Room Comfort/Standard 9.3
  • Staff Performance 9.2
  • Value for Money 8.5
  • Food/Dining 9.1

9.7 Hannele L.
Finland
December 16, 2012
Super friendly staff
Great atmosphere and nice rooms
This is a place we want to come always when we are staying in Phuket. Staff is great and total atmosphere is unique.Rooms are nice decorated in thai style with seawiev.Resort has one of the best restaurants in Phuket.

10 Panit L.
United States of America
December 04, 2012
Lovely hotel and great service
Location
we took this trip to celebrating our combined birthdays and wedding anniversary. we were surprised to find out that all of the staff seemed to have this information. everyone went above and beyond expectations to make sure that we were well treated. the resort was beautifully situated, up a hill with access to the beach. the decor was homey luxurious, and understated. the view was great. we had a great time and could not have asked for any thing more.

9.3 Ute B.
Germany
November 23, 2012
View, service & privacy
Privacy and beautiful scenery
The Ocean Wing is a bit off the main hotel but has its own pool and bar with an amazing view over the ocean. There are single wooden terraces for two armchairs built on the rocks right above the sea - perfect for a romantic sunset. The room was spacious with private balcony - not 'modern art' but all comfortable & spotless. Excellent service with attention to detail - also as there are only 6 rooms in this wing! You do need to walk a few minutes to the restaurant (for breakfast) and the beach which is on the opposite site of the resort but we loved the walk through their beautiful garden. We also enjoyed that they had an arrangement for sunchairs free of charge (i.e. hassle free) at the lovely Kata Noi beach! Also, it was only 5min walk to the Kata Beach side with access to restaurants, shops and massage ;-)

10 Doug B.
United States of America
November 06, 2012
Great Resort
Nice Rooms, Fantastic View
Beautiful Resort, Great Rooms and view. Staff very efficient, polite and helpful. Food in restaurant is great - also with great views. Hotel shuttle driver from the airport drives too fast - take a taxi to save money and avoid a white knuckle ride - otherwise this is a great place and we would love to return.

5 xulai X.
China
October 31, 2012
Bad Experience VS Beautiful Landscape
Don't let it be your nightmare!!!

4.7 xulai X.
China
October 31, 2012
Bad Experience VS Beautiful Landscape
Theif Hotel
You would not trust a hotel which has so nasty and arrogant manager and staff behaving shamless!!! It not just ruined our holiday but also destroy its reputation. How could you trust a hotel without good management and polite attitude to guests? Don't let it be your nightmare!

9.7 Shane O.
United Kingdom
November 06, 2012
Wow - what an amazing place
Amazing cliff-top setting
this hotel is a gem, small but perfectly formed, with huge attention to detail in every aspect. the setting is wonderful just meters above (when i stayed) an amazingly azure sea with views around the bay.

5.7 JING Z.
China
October 18, 2012
a little small and family hotel
near the sea
the staff was kind. the furniture of the rooms was old. rooms were damp and smelt musty. there was mildew in the room. the swimming poor was dirty and small. it's not worth 5-star. there was good sea view in the restaurant,but too expensive.

10 Jinyu X.
China
November 16, 2012
Fantastic Hotel
Excellent Food and Service
We liked everything they provided. Check out the Mom Tri's Kitchen as they do great food. Rooms are very nice and clean with complementaries. We liked the scent.

9 YUAN S.
China
October 12, 2012
Absolutely a romantic hideaway in touristic Pucket
Location by seaside
Two sunsets at ocean wing were absolutely amazing memories.Staff extremely friendly.The ever-famous Mom Tri's Kitchen is so so...