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Zaven A.
Groups
Pakistan,
June 21, 2013
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Uncooperative staff, Poor breakfast, Nobody to com
4.3
I had a really bad experience at Monsoon Suites. The place is also difficult to find. We tried calling the phone number on the booking but the person picking up didn't speak English.
The worst part was the breakfast and uncooperative staff. The night before we asked for breakfast and they told us it was $10 for 2 people (1260 Srilankan rupees) which is not cheap considering Srilankan prices. The next day they knocked on our door at 1130 AM and said your breakfast is served. The breakfast was some fish puff, and stale old corn flakes (they said they ordered from outside). When we complained about it, the staff changed the corn flakes to Oats. We refused to eat as we were expecting some decent English breakfast. However they STILL made us pay the full extra $10 for the breakfast which we didn't take a bite of.
We again tried to complain for the breakfast on the phone number given to us by the staff and again nobody on the line spoke english. We ended up paying extras for nothing.
Bad service. Wouldn't recommend.
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Yap S.
Groups
Singapore,
March 7, 2013
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check sheets for creepy crawly
size of room. aircondition plus fan
4.3
we booked two rooms.
the one on the 3rd floor, my friend was kept awake by creepy crawler..seems there were bugs.
we informed the staff promptly the next morning.
a quick check of guest book.. no previous issue.
so unsure what's going on.!!!!!
stay with caution
not easy to locate. we arrived closed to midnight and driver had to be lead by a tutu.
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Vanessa C.
Groups
United Kingdom,
February 16, 2013
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A peaceful refuge from busy city
Spacious and clean, friendly staff, secure
9
It took us a while to find the Monsoon Suites, but on arrival we were greeted by a friendly member of staff and a glass of fresh coconut juice. It's located in a quiet street and has excellent security. There is no reception area, just a few floors of rooms leading off central communal areas, where you could relax on comfortable settees with magazines. It felt very private. The room was spacious and very clean, with hot water and TV and a nice view over the rooftops. Breakfast consisted of yoghurt, banana and croissants and a plentiful supply of toast. The hotel did not seem to be near any interesting attractions, but we only stayed overnight on our way home so this was not a problem for us. I would recommend this hotel.
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Bonnie C.
Groups
China,
December 22, 2012
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Good family style rooms
Clean and tide family style rooms
7.3
We arrived close to mid-night so we only spent our bedtime in this hotel. It is about 45min-drive from the airport and we were too late to hold any good expectation on this hotel. But it turned out that it was far beyond our expectation that we four occupied a good apartment with two bedrooms and one living room in between. Everything was pretty minimized but decent. The breakfast was also well served not to say they made it special due to the holiday season.
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Hwei-Ling L.
Groups
Taiwan,
November 21, 2012
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Location with birds
well inner design of the hotel
8
you will wake up by the birds (Parrot or Grackle), good enviornment.
Breakfirst is good and delicous.
You need to ask for tissue paper when it is run out
Sightseeing/Attractions Tip:
I saw 17 new birds near by the hotel
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Anandan B.
Groups
India,
November 11, 2012
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good hotel but little bit interior
9
the hotel was awesome. the owner mrs. amali helps a lot. the room boys also helped a lot. only draw back is, it does not carry board outside so we struggled little bit to find.
the hotel looks very clean and very good morning breakfast.
Sightseeing/Attractions Tip:
garments are very cheaper in srilanka. there is a place called house of fashions, it is a biggest shopping store in srilanka. there you will get all the branded shirts for cheap. don't miss the store if you go to colombo.
the auto driver mr.guru helped us a lot to show all the places.
he is very patient, speaks english, charged us nominal fare
so take him for a city ride and his number is available in the hotel.
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Jinesh K.
Groups
India,
October 26, 2012
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Lovely hotel & rooms with warm service
Clean and tidy, good break fast and feel of a suite
9
Hotel is situated in a calm place, with good security and service.Rooms are well maintained,clean and neatly done wooden flooring.Good for family stay also. If a cafeteria or kitchen was attached would have been a complete one.
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Santi M.
Groups
Indonesia,
October 18, 2012
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nice hotel with warm services like at home
affordable price, clean and tidy rooms, and best services
9.7
We got excellent services from the hotel. They can provide anything we need and the manager always gives a proper information. I went to Colombo with my colleagues, nine persons. The activities while staying in Colombo for attending an International Conference can be done smoothly with supporting from the hotel. The manager and staffs are very friendly and also helpful. Nice to meeting them.
Travel tip:
A nice hotel with helpful persons and definetely, affordable price.
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Lilin J.
Groups
China,
October 8, 2012
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Good
Good service, clean and big room
8.7
The hotel is somewhat difficult to find. But rooms are good, big and clean, with good service. And very important point, it is not expensive, worth the price.
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Jose M.
Groups
Spain,
August 26, 2013
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Muy buen servicio
Comodidad, diseño y limpieza
8.7
La estancia fue genial, contratamos habitaciones básicas y la gerente nos dío suites. El personal muy atento y servicial. Y las suites son maravillosas.
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