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Mutiara Hotel Johor Bahru

Jalan Dato Sulaiman, Taman Century, KB No. 779, Johor Bahru City Center, Johor Bahru, Malaysia 80250 (Show on map)

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Area: Johor Bahru City Center Number of Rooms: 336

Recent customer reviews

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Very Good

7.8

from 3040 reviews

Value for Money
7.8
Location
8.0
Staff Performance
7.8
Hotel Condition/Cleanliness
7.8
Room Comfort/Standard
7.9
Food/Dining
7.3
All reviews (3040)
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Kian H. Groups Singapore, July 27, 2014
Unfriendly staff, long check-in/check-out

Near to bus stop; wifi in room
6
The check-in was very slow- we waited for a long time to be served by the counter staff. When served, we were told that our room was not ready and we have to come back at 3pm (we were there at 12pm). Special request such as twin beds was met but not with a smile. The hotel staff serving us was very unfriendly and did not tell us clearly how to get to our room. In the end, we couldn't find our room in our first attempt. Toiletries at our room was not provided for and you have to request for them. Slippers were missing from the room and we have to request for them. I was trying to sleep in the afternoon but there was this music that was playing in the room, there was no way to off it. I called the service desk and they told me the music was centralised and could not be turned off. This music was irritating and prevented me from resting. The plus point I could think of was that there was wifi in the room. I thought wifi was only provided in the lobby but it turned out to be a pleasant surprise. The buffet breakfast was bland. It was my first time in this hotel and I think the chances of staying in this hotel in the future is very slim. The hotel ought to improve its customer service at the check-in/check-out counter.
Chai H. Couples Malaysia, July 27, 2014
Location and Service

Location, Service and Price
7.7
Affordable price with the convenience location.
Darren T. Couples Singapore, July 27, 2014
Mutiara means 'Gem'.. a name most befitting

the buffet breakfast with a great spread, the cleanliness and the accomodating staff
9
Thoroughly enjoyed it. Great hotel, great dining, great staff. My partner and I visited the hotel for two night, with the second night on the eve of hari raya (Malay new year) and we were surprised that the Malay staff were diligently at work instead of resting or celebrating their new year. Service with a personal touch. The rooms were really great, comfortable and spacious. Would i return to stay? Definitely!
Chow C. Couples Singapore, July 26, 2014
business hotel

staffs polite,good location and value for money
8.3
very comfortable and feel good
Mui S. Families with young children Malaysia, July 25, 2014
Clean and Big Room

Food Variety, Location, Spacious Room
9.7
Very clean and spacious room. The breakfast was good. Location is good.
Loh C. Business travelers Malaysia, July 21, 2014
A hotel that cater to tourist as well as business

Comfortable rooms, great breakfast and esp friendly staff
8.3
Great. I am a loyal customer as the staff knows me personally and my needs and preference for certain room.
Pei C. Business travelers Singapore, July 21, 2014
mutiara JB

$$$
6
Not bad, a little dated but the $$$ is the deciding factor. will return when needed
Chiew T. Business travelers Malaysia, July 21, 2014
pleasant

location , price, pleasant
8
pleasant
Jamaiedah M. Families with young children Singapore, July 20, 2014
never dissapointing

location, big beds and good food
8
Still the best hotel in JB
Kwee L. Couples Singapore, July 20, 2014
cheap and good 5stars hotel

location,cleanliness and big
7.3

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Customer Reviews - Mutiara Hotel Johor Bahru, Johor Bahru

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