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Mutiara Hotel Johor Bahru

Jalan Dato Sulaiman, Taman Century, KB No. 779, Johor Bahru - City Center, Johor Bahru, Malaysia 80250 (Show on map)

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Area: Johor Bahru - City Center Number of Rooms: 336

Recent customer reviews

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Very Good

7.7

based on
2138 reviews

Value for Money
7.7
Location
8.0
Staff Performance
7.8
Hotel Condition/Cleanliness
7.8
Room Comfort/Standard
7.8
Food/Dining
7.2
All reviews (2138)
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Christian B. Couples Philippines, July 28, 2014
better to stay in other hotel
4.7
hotel is old. not really a 5 star hotel.. 3 star maybe. room is big, but the a/c is very noisy... you could still see some dust in the room, so i assume it is not cleaned properly. only 1 toothbrush.. breakfast is mediocre (well most malaysian hotels are). check out is fast. check-in not bad.. the reception and the hallway smells bad.. pool is uninviting.. doorman is very nice and always smiling. in summary, not really a 5 star experience.. i dont recommend this hotel to others.
Kian H. Groups Singapore, July 27, 2014
Unfriendly staff, long check-in/check-out

Near to bus stop; wifi in room
6
The check-in was very slow- we waited for a long time to be served by the counter staff. When served, we were told that our room was not ready and we have to come back at 3pm (we were there at 12pm). Special request such as twin beds was met but not with a smile. The hotel staff serving us was very unfriendly and did not tell us clearly how to get to our room. In the end, we couldn't find our room in our first attempt. Toiletries at our room was not provided for and you have to request for them. Slippers were missing from the room and we have to request for them. I was trying to sleep in the afternoon but there was this music that was playing in the room, there was no way to off it. I called the service desk and they told me the music was centralised and could not be turned off. This music was irritating and prevented me from resting. The plus point I could think of was that there was wifi in the room. I thought wifi was only provided in the lobby but it turned out to be a pleasant surprise. The buffet breakfast was bland. It was my first time in this hotel and I think the chances of staying in this hotel in the future is very slim. The hotel ought to improve its customer service at the check-in/check-out counter.
Chai H. Couples Malaysia, July 27, 2014
Location and Service

Location, Service and Price
7.7
Affordable price with the convenience location.
Bee H. Business travelers Singapore, July 27, 2014
Quiet and Convenient

Quiet surrounding, Convenient access to shopping and good customer service
9
Recommended stay if you enjoy quiet surrounding yet with easy access to shops and services. Good and prompt customer service. Spacious room layout with huge bed. Strong wifi connection. Next to Holiday Plaza shopping centre and walkable distance to KSL shopping complex.
Loh C. Business travelers Malaysia, July 21, 2014
A hotel that cater to tourist as well as business

Comfortable rooms, great breakfast and esp friendly staff
8.3
Great. I am a loyal customer as the staff knows me personally and my needs and preference for certain room.
Jamaiedah M. Families with young children Singapore, July 20, 2014
never dissapointing

location, big beds and good food
8
Still the best hotel in JB
Fadilah S. Groups Singapore, July 19, 2014
Comfortable and relaxing

Spacious, clean and comfortable room. Great food.
9.7
Always enjoyed my stay here that why we keep coming back. It's like home away from home.
Lian L. Business travelers Malaysia, July 18, 2014
Overall is good

Broadband is fast, big room, good service
6.7
Anthony C. Couples Singapore, July 18, 2014
My experience
4.3
Terrible experience this time round. The dinner, on 17/7, apparently catering for the Ramadan crowd, was badly run. Food containers were empty and not re-filled. Outside barbeque stands were shambolic. Only condiments and some fruits were left standing. At the end, we were made to pay almost RM 90 per person for this non-existent 'buffet '. I am seriously considering changing to another hotel for my next visit. ( Please do not include me as one of the many 'thousands' giving good reviews about this hotel. )
Chai H. Groups Malaysia, July 15, 2014
Averagem

Nice room with nice bed.
6.3
Moderate. Staff performance and manners need to be improved.

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Customer Reviews - Mutiara Hotel Johor Bahru, Johor Bahru

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