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NagaWorld Hotel & Entertainment Complex

NagaWorld Samdech Techo Hun Sen Park, Riverfront, Phnom Penh, Cambodia 12207 (Show on map)

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Area: Riverfront Number of Rooms: 662

Recent customer reviews

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Very Good

7.7

from 2430 reviews

Value for Money
7.5
Location
8.0
Staff Performance
7.8
Hotel Condition/Cleanliness
7.8
Room Comfort/Standard
7.6
Food/Dining
7.7
All reviews (2430)
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Mee L. Families with older children Malaysia, January 1, 2014
Comfortable for the most part

Staff service, restaurants in the hotel, location
7.7
The hotel is the biggest casino in Phnom Penh so expect quite a bit of gamblers. The casino is busy the most at night. The hotel has two sections for hotel rooms. The section that has the pool and gym is farther away from the casino part of the hotel and is cheaper. When we stayed there the pool was still under renovation There is no wireless internet in any of the rooms and the internet cable was quite slow, then again we were there during peak season so you might want to consider that as well. When we asked them to fix the internet in an attempt to make it faster, they were unable to do it so they upgraded us to the premier room which had a faster internet, still with the internet cable of course. The premier room was closer to the casino but we could not hear what was going on, which is always good (we could not hear what was going on at the other side of the hotel, as well). There's WiFi in the lobby and, when we were there, they had performances; singing, dancing, comedic sketches...(but in their native language). The staff were wonderful and could speak English very well. They assisted us in a number of things, including transportation to the airport. The hotel is right opposite a large amusement park and there was no shortage of tuktuks or taxis. Many restaurants are near the hotel and you can walk around the city no problem. Crossing the street can be a bit dangerous but if you're near the hotel, the guards will help you cross the street directly in front, but that's it. The hotel has a spa as well but it can be a bit expensive (98 dollars per hour was the cheapest I believe). If you want, there are massage shops around the city but the service may not be as good as the hotels. Our stay was for the most part enjoyable.
Sopheak C. Business travelers Cambodia, January 1, 2014
Worst Stay in my life in the five star hotel
2
I've never experienced the worst service in the 5 stars hotel like this one. It was supposed to be one of the best in Cambodia. But the service provided is worst than even the other three stars hotel in town. Staffs have no responsible for whatever we request. They do not care for guest staying they only care those attend the casino. I don't not recommend to stay for fun. But if u want to visit casino maybe u can stay. Nothing is counted as good
Do S. Business travelers South Korea, December 31, 2013
Very uncomfortable due to cockroaches

Good location but nothing else
5.3
As this hotel seems to be a kind of 5 star hotel, we expected good quality of hyginene. However, we had to kill 3 cockroaches in the room, which made us feel very uncomfotable during our stay. Poor wifi service - very slow, so we couldn't check email.
Weisheng D. Solo travelers Singapore, December 30, 2013
Stay here if you like being at the Casino

All-Inclusive, Centrally Located, Staff at every corner
7.3
You can basically get anything you want in this hotel, for a price. The prices here are set at international prices despite being located in a 3rd world country.
Tong S. Business travelers Malaysia, December 28, 2013
Friendly staff, comfortable room

in-house casino, friendly staff and clean and comfortable room
6.7
Everything from staff service to facilities were good except no wifi in room!! Have to go down to lobby to use the free wifi!!!
Irene T. Families with older children Singapore, December 27, 2013
Great hotel

casino, food, staff
8
Everything's great w this perfect stay in Phnom Penh
Henny A. Business travelers Indonesia, December 27, 2013
Pleasent stay

Location, Casino and Food
8
Pleasant stay, location superb for those who like to spend time in casino where all food provided
Dipotontro W. Families with older children Indonesia, December 26, 2013
large room with very minimum of furniture.

always alive,variety of foods,dynamic.
6.3
up date the interior of the room including the bathroom.
Bin C. Business travelers Malaysia, December 26, 2013
Not much for family other than entertainment.

Food, entetainment and location
7.7
It was a pleasant stay with friendly staff, good restaurant and entertainment outlet. The Hotel if want to target at business customer, in room wifi and variety of TV program must not be overlooked. Then the lack of family facilities also does not qualify Naga as a family resort hotel at the moment.
Arun I. Groups India, December 26, 2013
Good but unhygienic with no internet in rooms

Service, food and facilities
5.7
Was decent - nothing over the top. No internet access in rooms and unhygienic with small cockroaches running around the room And also in the restaurant!! Hope they improve the situation.

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Customer Reviews - NagaWorld Hotel & Entertainment Complex, Phnom Penh

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