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NagaWorld Hotel & Entertainment Complex

NagaWorld Samdech Techo Hun Sen Park, Riverfront, Phnom Penh, Cambodia 12207 (Show on map)

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Area: Riverfront Number of Rooms: 662

Recent customer reviews

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Very Good

7.7

from 2433 reviews

Value for Money
7.5
Location
8.0
Staff Performance
7.8
Hotel Condition/Cleanliness
7.8
Room Comfort/Standard
7.6
Food/Dining
7.7
All reviews (2433)
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John L. Business travelers United States of America, June 30, 2015
Terrible disappointment
5
Very disappointing: checked in to the room after hours and found the lights in my room didn't work, called operator, waited 20 minutes for someone to arrive but nobody came, called again asked for manager was told no manager on Sunday, another 20 minutes and finally someone came and corrected the lights but next day had same problem. carpet in the room is horrible. ALL rooms are SMOKING rooms and smell. Breakfast was ok each day. Staff are nice but the hotel survives recklessly because it has a casino and the owners seem not to care about the hotel part of the business since they are getting rich off the casino. It is a 3 star hotel at best imbedded in a casino which gives the excuse to claim 5 stars. Had the same lighting problem in my room here 2 years ago. Also, each morning at 7am there was construction and drilling going on in the rooms nearby but there was no notice given before by any staff and no letter delivered to the room or on the desk. The drilling only seemed to last for about 20 minutes so I thought why not wait until 9 or 10am so you don't disturb guests?? Again, 3 star mentality of the management... Laundry service was 3 hours late plus I had to call them to ask so who knows how late it would have been if I hadn't initiated the communication... It could be so good if the management improved such small things but it makes you wonder what deeper issues they have if they can't get these basics right... Again, most of the staff seemed nice but powerless to control the outcome of their hotel service overall. Other hotels are coming soon so look to stay somewhere else.
Wen Y. Business travelers Singapore, June 27, 2015
Entertainment Complex

Food, location, staff
8
Its really an entertainment complex. First 2 floors are casinos. Room is average as i got the room without view (although i paid extra US$60 to upgrade). Room is dark but still comfortable. Toilet has no anti-slip mat which makes showering kind of dangerous with slippery floor. Good breakfast. Good location. Not suitable if you are bringing kids there.
Viet H. Solo travelers Vietnam, June 27, 2015
It is good hotel but need to have non- smoking

goo rate, good location, good entertainment facilities
8.7
It is good so far. Only thing need to improve is that hotel need to have non-smoking rooms
Jorgin P. Business travelers United Kingdom, June 26, 2015
Nagaworld

casino great, lots of food choice! and location good
9.3
Very good.
Kok W. Business travelers Singapore, June 25, 2015
Disappointed

Food
4.7
This was a disappointment. The room is big but not quite 5 star standard. Lobby area full of smokers and seems like a market. Disco music can be heard until 4am so don't expect a good sleep. I'm passing this hotel for my next stay.
Brett H. Couples Australia, June 21, 2015
A good time

Room and service
10
Robert L. Business travelers United States of America, June 20, 2015
Over rated dirty

Casino
4.7
Quek R. Business travelers Singapore, June 16, 2015
Clean

food and drink and room
8.7
Nice and good stay
Junaidi A. Business travelers Malaysia, June 16, 2015
some improvement

many restaurants inside the hotel
7.7
The shower water pressure was much better than before. But the new wings has only one elevator. No wifi in the room. construction still on going forever...
Ang T. Business travelers Singapore, June 13, 2015
Fine Stay

Location / Busy and Food
6.3
Fine stay.

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Customer Reviews - NagaWorld Hotel & Entertainment Complex, Phnom Penh

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