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NagaWorld Hotel & Entertainment Complex

Naga World, Hun Sen Park, Riverfront, Phnom Penh, Cambodia 12207 (Show on map)

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Area: Riverfront Number of Rooms: 662

Recent customer reviews

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Very Good

7.7

based on
71 reviews

Value for Money
7.4
Location
7.9
Staff Performance
7.5
Hotel Condition/Cleanliness
7.8
Room Comfort/Standard
7.7
Food/Dining
7.7
Families with older children (71)
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Rishi S. Families with older children India, July 24, 2014
Dont feel safe, feel vibration in room.

Everything is available like spa, food & dining, gaming.
5.7
Don't feel safe, feel vibration in room as work ongoing, saw some cracks on wall from room. Noisy
Manoj G. Families with older children India, July 12, 2014
It's good hotel

Nice location and very good hotel
8
Thao L. Families with older children Vietnam, July 12, 2014
Convenient

Entertainment, Good facility and Nice place
9
Entertainment, Good facility and Nice place
Clive S. Families with older children United Kingdom, June 21, 2014
I would not recommend this casinohotel to anyone.

1 we arrived a day late 2 it is just an expensive casino hotel rooms and building is a mess of design and tackiness 3 we stayed one less day than we planned
8.3
It's not an entertainments centre it's Just a casino. If you want to use the casino stay somewhere else at half the price and twice as nice and use the money you save when you go to the casino. Even the swimming pool was closed throughout our stay.
Beng A. Families with older children Singapore, January 11, 2014
No internet in room,no swim pool,many nite ladies!

gambling, gambling, gambling
8
Air-con in room was under powered or perhaps room was too big! :) Breakfast was nice, and staff rather helpful and friendly. If you like to gamble, than the location is just great! If you like night life (club, lounge, etc) it's also great. If you don't want your children to ask you why so many old men have young girlfriends than stay elsewhere, but than again this is a good time to educated them! The hotel swimming pool is still under construction so be prepared for some pounding noise as early as 7am. There is no gym, but some guys already exercise during the night so maybe that is not required. That aside, the location is great. Next to the famous river. Short drive or tuk tuk to night market, etc. You decide what is your agenda!:)
Mee L. Families with older children Malaysia, January 1, 2014
Comfortable for the most part

Staff service, restaurants in the hotel, location
7.7
The hotel is the biggest casino in Phnom Penh so expect quite a bit of gamblers. The casino is busy the most at night. The hotel has two sections for hotel rooms. The section that has the pool and gym is farther away from the casino part of the hotel and is cheaper. When we stayed there the pool was still under renovation There is no wireless internet in any of the rooms and the internet cable was quite slow, then again we were there during peak season so you might want to consider that as well. When we asked them to fix the internet in an attempt to make it faster, they were unable to do it so they upgraded us to the premier room which had a faster internet, still with the internet cable of course. The premier room was closer to the casino but we could not hear what was going on, which is always good (we could not hear what was going on at the other side of the hotel, as well). There's WiFi in the lobby and, when we were there, they had performances; singing, dancing, comedic sketches...(but in their native language). The staff were wonderful and could speak English very well. They assisted us in a number of things, including transportation to the airport. The hotel is right opposite a large amusement park and there was no shortage of tuktuks or taxis. Many restaurants are near the hotel and you can walk around the city no problem. Crossing the street can be a bit dangerous but if you're near the hotel, the guards will help you cross the street directly in front, but that's it. The hotel has a spa as well but it can be a bit expensive (98 dollars per hour was the cheapest I believe). If you want, there are massage shops around the city but the service may not be as good as the hotels. Our stay was for the most part enjoyable.
Irene T. Families with older children Singapore, December 27, 2013
Great hotel

casino, food, staff
8
Everything's great w this perfect stay in Phnom Penh
Dipotontro W. Families with older children Indonesia, December 26, 2013
large room with very minimum of furniture.

always alive,variety of foods,dynamic.
6.3
up date the interior of the room including the bathroom.
Dipotontro W. Families with older children Indonesia, December 23, 2013
Good stay and enjoyable

Service, Food/Restaurants and Casino
7.3
Overall is good, but for big complex hotel like NagaWorld there are few problems, the AC isn't working, and the breakfast area too crowded. But other than that the service was good and the staff are attentive and polite.
Paul L. Families with older children Singapore, December 10, 2013
Value for money

Night entertainment, nice environment , good breakfast
8
The hotel room was not as good as the one I previously stayed few months ago. The room has individual air cond system. The toilet hot water was intermittent with hot gushes and cold gushes of water during our baths. We asked to change room but was turned down giving the excuse that hotel was fully booked on a weekday. No body came to the room to do repair works to the hot water system. This is definitely a set back for the hotel despite being rated 5 star hotel. Other than this, the internet also blocked youtube video streaming. Why provide internet with such limitations. This is not very conducive for travelers like me with children who likes to surf the net when they are back in their rooms. The TV set has poor reception with snowy screens and poor reception.

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Customer Reviews - NagaWorld Hotel & Entertainment Complex, Phnom Penh

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