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Grand Plaza Hotel

1024 Pale San Vitores Road, Tumon Bay, Guam 96913

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Jennifer S. Småbarnsfamilie Philippines, 8. mai 2016
Excellent :-)
Great staff, location and room is very nice and clean.
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Soon K. Reiste alene South Korea, 30. april 2016
double payment
I asked my daughter book the hotel fo rme as a direct face to face payment at the hotel. Stay was good, and I have payed USD$83.25 at the tile of check out on March 30, 2016. But the hotel dealt me "no show" and withdrawl USD$83.25 from daughter's account.
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Johnny T. Reiste alene Philippines, 29. mars 2016
Am i in HOTEL IMPOSSIBLE? The reality one?
The good. the location is great. Few steps from the BUS STOP. Staffs are mostly Filipino so we speak the smae language so very comfortable and we got a very good service. The Bad. Wifi is unbelievably slow thank god Phone is not working., TV are kind a old. the bath tub is nice but made of platics so i dont know if it can cary me. The Ugly i cant believe aircon is so warm was not able to sleep. The water on water closet is leaking. hence it flooded our room so we got to change but the bathroom is quite awful.
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Kennedy R. Reiste alene Micronesia, 18. mars 2016
one night stay

room is clean, bed, beddings, pillows are comfortable, value for money is appreciated
it's a nice one night stay!
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Ismael D. Forretningsreisende United States of America, 13. februar 2016
Good for the price.
Manager was kind and very helpful. Chinese themed hotel.
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Elsie W. Par Hong Kong, 21. august 2015
Good budget hotel

Staff location budget
Great staff
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Maribeth A. Reiste alene United States of America, 14. mai 2015
nice hotel for the value of the money

location, staff, price
It was great..customer service was excellent. Great location
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Lucille M. Familie med store barn Philippines, 10. mai 2015
good location but very poor staff performance

The only good thing about this hotel is its location. Other than that, I do not suggest staying here. The pillows were so THIN (like a board), the air-conditioning was bad and the housekeeping staff was not helpful at all. I also notice that the housekeeping staff do not clean the bathrooms (especially the drainage) during my entire week of stay, nor do they wash the glasses that were used for drinking water. At some point, when i complained about the air-conditioning in our room, they transferred me to a new room--but not with a better aircon. While I was transferring our staff, the housekeeping personnel did not offer to help at all (or to just even hold the door open for us).
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Ma C. Småbarnsfamilie Philippines, 2. april 2015
Guam plaza hotel

Helpful staff, spacious room, abc store beside it
We had the family room. The set up was great and there were two bathrooms. It was very convinient
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Marlyn W. Forretningsreisende United States of America, 21. mars 2015
The room smell like mold.

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