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Tilak K.
Solo travelers
Australia,
February 3, 2015
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there were no people to help you to take your luggage to your room. need more English speaking staff at the hotel. no street maps were available. the otherwise was very helpful.
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Bruce M.
Couples
United Kingdom,
February 1, 2015
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Great location, great town
8
Hotel was warm, very important in January/February and generally comfortable. Location is perfect for central street, frozen river activities close by, nearby night life fun( the club in Chao Street, 3rd floor - about 5 minutes walk, away is a MUST). Amazing Snow & Ice Festival 20 minute taxi ride away which should cost 15-20 RMB if metered. As many other reviews, the taxi drivers will rip you at most opportunities - always agree the price or ensure they set the meter running - example: Taxi from airport 300 v hotel arranged return to airport 200 (incl airport entrance fee???). Overall a great weekend in one of the nicest, friendliest towns I've visited (in the world).
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James A.
Couples
Australia,
February 1, 2015
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Great location
Location, courteous staff, good value
8.3
My Wife and I stayed here for 2 nights from January 30, 2015. Our first room had a very bad smell but the staff were more than helpful in relocating us to another room. Found the beds to be too firm. Definitely not 5 star, but a great location.
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Nickolas S.
Couples
Canada,
January 15, 2015
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Definitely recommend
Location, Breakfast buffet, helpful manager
8.3
This hotel is in the perfect location, on the river across from Sun Island and Snow World, at the corner of Zhongyang Street the most popular pedestrian shopping street and a very pleasant 10 minute walk to Zhaolin Park.
We were given a free upgrade to a massive suite, so cannot comment on the standard room. Like many Chinese hotels the lobby is impressive but the rooms are not really decorated, without pictures on the walls and are rather bland. The bed was very comfortable and there were separate thermostats to keep the rooms at a comfortable temperature, not always the case in other hotels in China we have found.
Previous reviews commented on the smell in the bathrooms. This is common throughout China because toilets are generally installed without P traps and not because of poor cleaning.
Room cleaning and restocking the bar fridge need to be improved, both are haphazard.
The staff at reception speaks a very small amount of English but they are kind and friendly, do their best and are pleased if you make any effort to speak any Chinese. Xièxie ni (thank you) can go a long way. If you show them a picture or tell them where you would like to go they will write it out in Chinese characters to show the taxi driver or to get directions.
The hotel manager Mr Andrew Lo speaks English well & is very helpful. Our luggage was delayed en route & he personally arranged to have it delivered to us. Throughout our stay he inquired a number of times if there was anything more they could do to make our visit more enjoyable.
The restaurant staff was very helpful. The menu is not translated but has color pictures. We chose according to the picture & not only did they add on soup & an extra fish dish they gave a discount because we were staying at the hotel. The meal was delicious & abundant. We couldn't finish everything. The breakfast buffet was super with an excellent balance of Chinese/Western dishes, good coffee & we never saw a dish run out.
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Ng K.
Couples
Malaysia,
January 14, 2015
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Convenient to all places
Breakfast , quite at NITE , helpful staffs
4.7
Good overall especially the location , but we were not happy with the hotel arranged for the day personal say tour conducted by the hotel appointed tour operator , we paid for a day of 5 places entry fees of almost rmb2300 entrance fees only and we were almost got to pay rmb 260 for a chicken dish ! Seeking an answer to why the entrance fees for two person is so exorbitance
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Huang L.
Solo travelers
Singapore,
December 26, 2014
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Well located hotel in Harbin
Location, Staff Performance and Room Size
8
Good option for family travellers.
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Tong G.
Groups
Singapore,
November 21, 2014
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Very nice and good
Staffs are very friendly and helpful. .Food are nice especially the breakfast with plenty of choices. Convenient to many attractions.
9
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Cami S.
Business travelers
Singapore,
April 7, 2014
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location is convenient to shopping area
location, clean room, near to shopping area
7
Good location that is near to the shopping area. just 10min walk and you reached zhong yang street
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Tracy B.
Couples
United States of America,
February 2, 2014
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Close to Snow & Ice Festival
5.7
The bill themselves as a luxury hotel but the room we were given was entirely outfitted in Ikea furniture. The hotel was adequate. We went to Harbin over the lunar new year to attend the ice & snow festival so every hotel in the city was booked to capacity. This hotel had a good location and was reasonably priced for the time of year that we stayed even though it's more than we normally spend while traveling in China. Also our no smoking room had several ashtrays in it.
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Cathryn R.
Families with older children
New Zealand,
February 1, 2014
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Excellent location, above average hotel
Location, staff helpfulness
7.7
The hotel is located opposite the frozen river, and at the top end of the major sightseeing street. We walked accross to Sun Island, and explored the city centre on foot. Some staff had adequate english, and all tried to be helpful. The rooms were around the corner, up some stairs, down some stairs and up a lift -in the old part of the hotel. Adequate, not fantastic, but adequate. The location is definitely the plus.
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