Very good 7.9
Based on 93 reviews

Up to 30% off with Agoda Insider Deals!

About New Star Hotel

Description

Located in the heart of Hanoi's Old Quarter, Hanoi Crystal Hotel is steps from Hoan Kiem Lake and various tourist information spots. It has a restaurant, well-appointed rooms with private balconies and free Wi-Fi in the entire hotel. Hanoi Crystal Hotel is about 2 km from the train station and a convenient 1 km from Cho Dong Xuan Market. Hanoi Botanical Garden is 3 km away, while Noi Bai Airport is 25 km from the hotel. Featuring modern interiors, the rooms come with private bathrooms equipped with a bathtub, bathrobes and a hairdryer. Each room is fitted with a minibar and a flat-screen cable TV. The hotel's restaurant serves international dishes daily. Meals can be enjoyed in the privacy of guests’ rooms.
Show more Show less

Features

Internet access

  • Free Wi-Fi in all rooms

Getting around

  • Valet parking
  • Airport transfer
  • Rental car
  • Shuttle service
  • Bicycle rental

Things to do, ways to relax

  • Hot tub
  • Tours

Dining, drinking, and snacking

  • Room service
  • Restaurant(s)

Access, services, and conveniences

  • 24-hour front desk
  • Facilities for disabled guests
  • Check-in/check-out [express]
  • Luggage storage
  • Newspapers
  • Laundry service
  • Dry cleaning
  • Concierge
  • Elevator
  • Pets allowed
  • Safety deposit boxes
  • ATM
  • Currency exchange
  • Smoking area

For the kids

  • Babysitting service
  • Playground
Show more Show less

Policies

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-9 year(s) Stay for free if using existing bedding.
  • Guests over 9 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
Show more Show less

Recent customer comments

Filter by traveler type
Very good



  • Hotel Condition/Cleanliness 7.6
  • Location 8.6
  • Room Comfort/Standard 7.8
  • Service 8.0
  • Value for Money 8.2
  • Food/Dining 7.1
Sort by

CATHERINE K. from United Kingdom
Couples
Stayed one night in November 2015
Older, a little dusty but comfortable.
Staff service was excellent and breakfast was decent.
We saw two rooms in the hotel, first of which had a noisy air con unit right outside the window so the staff gave us an upgrade which was lovely and quiet. Rooms felt a little uclean (dusty, unclean inside drawers). First room had mould in the bathroom but the second didn't. Your stay will depend on your room I reckon. Staff are really lovely though, helped us book a car to the airport and a cruise in Ha Long Bay. Even lent us an umbrella when it was raining. Reasonable budget hotel in a great central location.
Reviewed November 09, 2015

Duy N. from Vietnam
Couples
Stayed one night in December 2013
Report
Non
Staff are not friendly & don't have car park and I must paid $10 / one night / car . Never see u agian :(
Reviewed October 17, 2014

Sanitta G. from United States
Business travelers
Stayed one night in February 2014
Worthy for my money
room size, customer service, location
I just stay 1 night and got warmly service from them. They gave us early check in for free. Room is large in behind of the building. All things in room were working good.
Reviewed March 03, 2014

Robert K. from United States
Business travelers
Stayed one night in February 2014
Very centrally location, comfort stay
breakfast, staff
This is small hotel, room is clean. Staff always try to make my stay comfortable. They spoke fluent English. They helped me to call taxi with good price. I'm happy to stay here.
Reviewed February 28, 2014

Sven S. from Sweden
Couples
Stayed 2 nights in January 2014
A memorable experince
We had a good internet communication before arrival to be able to plan our visit. The tour excursions were well organized. Flexible and attent staff
We had no problems and everything was fine. We could change our booking due to the excursion program they organized for us.
Reviewed February 04, 2014

Surapong L. from United States
Solo travelers
Stayed one night in December 2013
Staffs were friendly and the breakfast was good.
Friendly staffs, fast internet, and close to shopping.
The hotel is close to many tourist attraction and shopping center. The room is big including bathroom.
Reviewed January 03, 2014

christian S. from Germany
Couples
Stayed one night in December 2013
We definitely recommend this hotel
Service of this hotel is excellent. Staff and food were highlight.
It was our pleasant stay at New Star hotel. Staff made our stay comfortable. All of them is very friendly, helpful, spoke English very good. Mr manager was very polite and helpful too. If you need some information about Hanoi, they always help you. They will take care of you very careful if you stay with them. Thank you
Reviewed December 24, 2013

christian S. from Germany
Couples
Stayed one night in December 2013
Pleasant stay
Excellent staff and good food.
My room is not very big as the picture but it is clean and good for your budget. It is a little noisy in the day time from next building. Staff took care guest very carefully in good English. Mr Thomas has organized very good tour for us to Halong bay. I booked to stay one more night at New Star hotel. It is my recommendation.
Reviewed December 20, 2013

deane W. from United States
Solo travelers
Stayed 4 nights in December 2013
Average hotel
staff, bed, staff
Average hotel,about what you would expect for this price range. Refrigerator and elevator a plus. Staff were all pleasant.
Reviewed December 16, 2013

Claren S. from Netherlands
Couples
Stayed one night in December 2013
Terrific staff
Staff, breakfast, location
The staff always pays attention to our stay. They take care of guest very well. Good English skills. They made our stay became sweetly.
Reviewed December 11, 2013



1

Select your loyalty program

At the top of the page, click on PointsMAX and you’ll see many popular airline and loyalty programs to choose from.

2

Choose a room with points

  • Free Wi-Fi
  • Popular! 61 travelers are considering this property right now
  • Earn up to 4900 points

Every eligible room will show the points you’ll earn with the booking.

3

Sign in and earn points!

  • Program Membership ID
  • I'm not staying in any of the rooms on this booking. I'm making this booking for someone else.

Fill in your membership ID for your selected program during booking. You’ll earn the amount of points shown at booking after you check out. It’s that easy!

Start here and select your preferred program: