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Very good 7.9
Based on 93 reviews

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June 25, 2016 - June 27, 2016 | 2 nights
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About New Star Hotel

Description

Located in the heart of Hanoi's Old Quarter, Hanoi Crystal Hotel is steps from Hoan Kiem Lake and various tourist information spots. It has a restaurant, well-appointed rooms with private balconies and free Wi-Fi in the entire hotel. Hanoi Crystal Hotel is about 2 km from the train station and a convenient 1 km from Cho Dong Xuan Market. Hanoi Botanical Garden is 3 km away, while Noi Bai Airport is 25 km from the hotel. Featuring modern interiors, the rooms come with private bathrooms equipped with a bathtub, bathrobes and a hairdryer. Each room is fitted with a minibar and a flat-screen cable TV. The hotel's restaurant serves international dishes daily. Meals can be enjoyed in the privacy of guests’ rooms.
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Features

Internet

  • free Wi-Fi in all rooms

Transportation

  • valet parking
  • airport transfer
  • car hire
  • shuttle service
  • bicycle rental

Swimming & soaking

  • hot tub

For kids

  • children's playground

Food & beverage

  • room service
  • restaurant

Pets

  • pets allowed

Cleaning services

  • laundry service
  • dry cleaning

Guest services

  • express check-in/check-out
  • luggage storage
  • babysitting
  • newspapers
  • tours
  • concierge
  • smoking allowed

On-site facilities

  • facilities for disabled guests
  • elevator
  • smoking area

Health and security

  • 24-hour front desk
  • safety deposit boxes

Business & money services

  • ATM/cash machine on site
  • currency exchange
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Policies

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-9 year(s) Stay for free if using existing bedding.
  • Guests over 9 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Agoda Verified Reviews

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Very good



  • Hotel Condition/Cleanliness 7.6
  • Location 8.6
  • Room Comfort/Standard 7.8
  • Staff Performance 8.0
  • Value for Money 8.2
  • Food/Dining 7.1

8.7 CATHERINE K.
United Kingdom
November 09, 2015
Older, a little dusty but comfortable.
Staff service was excellent and breakfast was decent.
We saw two rooms in the hotel, first of which had a noisy air con unit right outside the window so the staff gave us an upgrade which was lovely and quiet. Rooms felt a little uclean (dusty, unclean inside drawers). First room had mould in the bathroom but the second didn't. Your stay will depend on your room I reckon. Staff are really lovely though, helped us book a car to the airport and a cruise in Ha Long Bay. Even lent us an umbrella when it was raining. Reasonable budget hotel in a great central location.

5.7 Duy N.
Vietnam
October 17, 2014
Report
Non
Staff are not friendly & don't have car park and I must paid $10 / one night / car . Never see u agian :(

9.7 Sanitta G.
United States
March 03, 2014
Worthy for my money
room size, customer service, location
I just stay 1 night and got warmly service from them. They gave us early check in for free. Room is large in behind of the building. All things in room were working good.

10 Robert K.
United States
February 28, 2014
Very centrally location, comfort stay
breakfast, staff
This is small hotel, room is clean. Staff always try to make my stay comfortable. They spoke fluent English. They helped me to call taxi with good price. I'm happy to stay here.

9 Sven S.
Sweden
February 04, 2014
A memorable experince
We had a good internet communication before arrival to be able to plan our visit. The tour excursions were well organized. Flexible and attent staff
We had no problems and everything was fine. We could change our booking due to the excursion program they organized for us.

9 Surapong L.
United States
January 03, 2014
Staffs were friendly and the breakfast was good.
Friendly staffs, fast internet, and close to shopping.
The hotel is close to many tourist attraction and shopping center. The room is big including bathroom.

10 christian S.
Germany
December 24, 2013
We definitely recommend this hotel
Service of this hotel is excellent. Staff and food were highlight.
It was our pleasant stay at New Star hotel. Staff made our stay comfortable. All of them is very friendly, helpful, spoke English very good. Mr manager was very polite and helpful too. If you need some information about Hanoi, they always help you. They will take care of you very careful if you stay with them. Thank you

9.7 christian S.
Germany
December 20, 2013
Pleasant stay
Excellent staff and good food.
My room is not very big as the picture but it is clean and good for your budget. It is a little noisy in the day time from next building. Staff took care guest very carefully in good English. Mr Thomas has organized very good tour for us to Halong bay. I booked to stay one more night at New Star hotel. It is my recommendation.

6 deane W.
United States
December 16, 2013
Average hotel
staff, bed, staff
Average hotel,about what you would expect for this price range. Refrigerator and elevator a plus. Staff were all pleasant.

10 Claren S.
Netherlands
December 11, 2013
Terrific staff
Staff, breakfast, location
The staff always pays attention to our stay. They take care of guest very well. Good English skills. They made our stay became sweetly.

Taxes and service fees are generally recovery charges which Agoda pays to the vendor or which are collected by the vendor. For more details, please see the Agoda Terms of Use. Tax and service fees may also contain fees that Agoda retains as compensation for processing the reservation.

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