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Recent customer comments

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based on 228 reviews
  • Cleanliness 7.9
  • Facilities 8.3
  • Location 8.8
  • Room Comfort/Standard 8.3
  • Service 8.4
  • Value for money 8.3
  • Food/Dining 7.2
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April 07, 2015
Staff was friendly, near the market.
Staff was friendly and good service.
Staff was friendly and room was big size. Hotel was located in the center of market. Stay 3 nights and breakfast was change menu everyday. We're pleasure to stay here again if we're go to Hanoi next time.

Siim P.
April 07, 2015
Wonderful hotel with superb service
The service, the friendlyness of The staff, the location
Me and my girlfriend had the most wonderful stay at New vision hotel. We arrived early after taking the night train and they offered us free breakfast. When we finished eating, they told us that our room was upgraded from deluxe to suite without cost! The location of the hotel is perfect, in the heart of old town and close to everything. The breakfast buffe was tasty and varied. The rooms where spacious and they where cleaned every day. They brought fresh fruite to The room every day for free. The staff was super friendly and service minded. My girlfriend had her birthday at the hotel and was surprised by birthdaycake and a bottle of wine at the room. All in all, this is one of the best hotels i have stayed at. Many thanks!

Derek T.
March 05, 2015
new vision hanoi
locatation, large rooms , cost
I was sick for first days but shops pharmacy all close within walking distance and they will do all your tours taxi pick up and drop off I recommend this because the taxi will try rip you off.

Wee N.
February 20, 2015
Great stay
location, value for money, friendly staff
Had a great stayed at New Vision Hotel, location was good and near to night market. Staff are friendly and helpful, my room was auto upgraded to deluxe room. Great services.

Rachel H.
United Kingdom
January 23, 2015
very good value
location, staff, big room
I was staying one night after trip to halong bay. Hotel is run down but very good value. I was upgraded to huge room with bath and balcony. Very happy. Lady on reception was excellent. Very good value considering it was only slightly more expensive than a 12 person dorm I stayed in previously in hanoi! I think some of the rooms don't have windows and breakfast a bit ropey but you get what you pay for. Fingers crossed for an upgrade!

December 18, 2014
good staff performance, but tour halong off .
staff performance v good
They also arrange tours to Sapa and Halong but this is sub contract to main tour agent. This is subjected to weather condition.

Wim S.
December 11, 2014
Good Value for money
Service, location, value for money
Great. The location is ideally located in the center of the city. Real good value for the money. The staff was very helpful and gave very nice and good support and service

Wim S.
December 11, 2014
Good value for money
Location, service and price
I enjoyed again this visit. Great location. Good value for money and very nice staff. Very helpful and very correct.

Gracia T.
December 10, 2014
location, value for money
Value for money

Gracia T.
December 10, 2014
location and value for money
location, staff
Value for money