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Recent customer comments

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Excellent



based on 225 reviews
  • Hotel Condition/Cleanliness 7.9
  • Facilities 8.2
  • Location 8.8
  • Room Comfort/Standard 8.3
  • Service 8.4
  • Value for Money 8.3
  • Food/Dining 7.2

Rachel H.
United Kingdom
January 23, 2015
very good value
location, staff, big room
I was staying one night after trip to halong bay. Hotel is run down but very good value. I was upgraded to huge room with bath and balcony. Very happy. Lady on reception was excellent. Very good value considering it was only slightly more expensive than a 12 person dorm I stayed in previously in hanoi! I think some of the rooms don't have windows and breakfast a bit ropey but you get what you pay for. Fingers crossed for an upgrade!

LYE C.
Singapore
December 18, 2014
good staff performance, but tour halong off .
staff performance v good
They also arrange tours to Sapa and Halong but this is sub contract to main tour agent. This is subjected to weather condition.

Wim S.
Netherlands
December 11, 2014
Good Value for money
Service, location, value for money
Great. The location is ideally located in the center of the city. Real good value for the money. The staff was very helpful and gave very nice and good support and service

Wim S.
Netherlands
December 11, 2014
Good value for money
Location, service and price
I enjoyed again this visit. Great location. Good value for money and very nice staff. Very helpful and very correct.

Gracia T.
Singapore
December 10, 2014
location, value for money
location
Value for money

Gracia T.
Singapore
December 10, 2014
location and value for money
location, staff
Value for money

Sirikorn S.
Thailand
November 25, 2014
Excellent staff
excellent staff, good location, good breakfast
good breakfast, very very friendly staff, and good location.

john G.
United Kingdom
November 22, 2014
great location with very helpful staff
location, staff
we had a good stay but mainly due to the location of the hotel and staff, food and room quality was not very good considering the price

john G.
United Kingdom
November 22, 2014
Great location with very helpful staff
location, staff
Our stay was good but that was due to the location of the hotel mainly, the room was out dated and not very comfortable for the price

Dennis C.
Singapore
November 08, 2014
A Hotel with 5 Stars service
The deluxe rooms are very comfortable, clean and the service excellent
Will come back again for another 5 star experience