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Recent customer comments

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based on 2512 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.1
  • Location 9.4
  • Room Comfort/Standard 8.6
  • Staff Performance 8.4
  • Value for Money 7.8
  • Food/Dining 8.0

10 raman B.
United Kingdom
December 02, 2013
outstanding hotel
location, security and staff
Excellent hotel - everything about it is good - food, location, staff and security

10 R V.
December 01, 2013
a place where you're completely taken care of!
attentive&kind staff, location & awesome buffet bfast
We had an amazing time. Staff were super attentive & extremely helpful, went out of their way to assist us. buffet breakfast is the best we've ever had. Room was lovely, very comfy. If its within your budget, you should stay here. Easiest access to malls...I mean just across the street!

10 Youngsoon K.
South Korea
December 07, 2013
location, city center, restarurant
location, city center, restarurant
It was excellent. The best hotel in Manila specially, location, city center, restaurant wise.

10 Youngsoon K.
South Korea
December 07, 2013
location, city center, restaurant
location, city center, restaurant
It is the best hotel in Manila specailly, location, city center, restaurant

7.7 Arnaud D.
November 22, 2013
Good hotel, a bit old but great location
great location, big comfortable rooms, amazing staff
This hotel is perfectly located in front of Greenbelt shopping mall Makati. The hotel is good with big rooms however getting a bit old. They are currently renovating a few floors so it should be perfect when done. Staff there as everywhere in the Philippines is extremely polite and helpful.

9.3 Paul M.
November 17, 2013
Newly renovated with a feeling of calm and luxury
Freshly renovated, location and a feelign of being cared about
Was recieved in the msot friendly way; in spite of being a big hotel the staff made you feel special and pampered. I stayed at a club-floor, very nice with their "living room" concept as I spent most of my time in the hotel for short interviews. Also allowed me to use a small conference room at no extra charge, even came with coffee.

8.3 Susan P.
United States of America
November 20, 2013
It was pleasant and convenient
Location, helpful staff, comfortable room
The staff was very attentive and answered our questions. They checked on us in our room twice to make sure that everything was fine and we had what we needed. It is a great location in Makati and a good place to meet people.

9.3 Timothy W.
United Kingdom
November 08, 2013
Top International Hotel
Location, the staff, comfort.
Another most enjoyable stay here. The hotel renovation continues and although on this occasion I wasn't in one of the newly modernized rooms I was very content with the older style bedrooms which remain comfortable and functional. The staff here have been trained exceptionally well, very attentive, charming and knowledgeable. My criticisms are that in this day and age it is outrageous to be charged for Wi-Fi, a total rip off and secondly I do wish they would silence the wretched 'ambient' music in the restaurant with terrible cover versions, who in their right mind wants to listen to someone else's music selection whilst eating? Nowadays if people wish to listen to music they have their own personal devices and are not dependent upon the hotel's bad taste in music!

10 Evert R.
November 13, 2013
Central located, international hotel
restaurents, staff, services
Excellent stay during a couple of days to do business in Manila. Enjoyed the luxury environment and highly trained friendly staff.I would like this hotel to be my sort of comfort zone while doing business in Makati area

10 Charles P.
United Kingdom
December 02, 2013
Excellent Stay, will be back
Room, Lounge and Staff
Excellent stay, will be booking a room for later in December for business stop over in Manila on way home to Visayas.