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New World Manila Bay Hotel

1588 Pedro Gil cor M.H. Del Pilar, Malate, Manila, Philippines 1004 (Show on map)

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Formerly : Hyatt Regency Hotel and Casino
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Area: Malate Number of Rooms: 376
Free Wi-Fi

Recent customer reviews

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Fantastic

8.2

from 661 reviews

Value for Money
7.6
Location
8.2
Staff Performance
8.6
Hotel Condition/Cleanliness
8.7
Room Comfort/Standard
8.6
Food/Dining
7.7
All reviews (661)
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Dongoh S. Solo travelers South Korea, August 29, 2015
good

good
9.7
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Seokjin K. Solo travelers South Korea, August 19, 2015
good

pool
9.3
Good
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Laurence K. Business travelers United Kingdom, August 8, 2015
Really a 5 star hotel?

Great location, casino and friendly staff.
7.7
I have used this hotel before , when it was part of the Hyatt group and just feel that the service level has dropped since the New World take over. Arrived at reception and waited 15 minutes, considering it was 10 pm and I was only staying one night, this is unacceptable. In the morning the checkout time was repeated. As a 5 star hotel, I measure this hotel against the like of the Manila hotel and using this measurement the New World is NOT 5 star. The King size bed was very comfortable and the shower very powerful, but feel the rooms are in need of some refurbishment, they look very tired. Great place to stay if you enjoy the casino as you just take the lift downstairs. Just want to say they I visited in house coffee shop and the girl member of staff was so friendly and attentive.
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Michael P. Couples Australia, July 31, 2015
Great location; what you expect from big hotel

Location
7.3
The rooms are comfortable. The description of bay views is technically accurate - but only out of a corner of your window. Beds are large and comfortable. Had done issues with the timing of the cleaning of our room. The pool was nice. Location is excellent.
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Michael P. Solo travelers Australia, July 31, 2015
Nice room, great location

Location
7.3
Hotel stay was okay. Location was the win for this hotel.
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Padraig M. Business travelers Ireland, July 21, 2015
Bad value,

Staff, that's about it
7.3
Very bad value, quite expensive and you don't expect to find tiles falling off the shower wall, water temperature you can't control which will go from warm to really hot in the shower! Not a 5 star, maybe 3? 1200p for a basic enough breakfast??..(24€) seriously overpriced, Overall, great staff, the rest left a lot to be desired.
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Hyunggyun C. Groups South Korea, July 20, 2015
Every employee need to learn how to treat customer

location,
3.3
probably old hotel
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James P. Groups Philippines, July 19, 2015
Great hotel location

location, customer relations and room size and cleanliness
9.3
Very enjoyable!
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Marcuss L. Solo travelers Malaysia, July 13, 2015
Superb!

Location, staff service and security and again service!
8.7
It has the best service in Manila period. Added to its prime location being next to the mall and a great view to the manila Bay makes it the best Malate Hotel to be in. I have been to Manila for the last 3 years and would pride myself as a frequent flyer there. I have stayed in hotels ranging from makati high end (Peninsula) to resorts world (Maxims, Marriot and Remington), City of dreams and other major hotel chains. This would really makes me very qualified in giving a valuable and rational review. In short,i am impressed with how i was made at home in this 'new change of management' hotel (formerly hyatt). Special mentions would be duty managers Sheryl and Carlos who made my stay most comfortable so much that i extended my stay there twice last month. I will return very soon.
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Trang D. Business travelers Vietnam, July 13, 2015
Good hotel for discoving city life

Room view, In centre of the city, Clean rest room
8.3
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Customer Reviews - New World Manila Bay Hotel, Manila

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