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New World Saigon Hotel

76 Le Lai Street, District 1, District 1 - Ben Thanh Market, Ho Chi Minh City, Vietnam 70000 (Show on map)

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Area: District 1 - Ben Thanh Market Number of Rooms: 533
Free Wi-Fi

Recent customer reviews

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Fantastic

8.2

based on
1538 reviews

Value for Money
7.8
Location
8.8
Staff Performance
8.3
Hotel Condition/Cleanliness
8.4
Room Comfort/Standard
8.3
Food/Dining
7.8
All reviews (1538)
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Leonard M. Couples United States of America, February 27, 2015
My Stay at The New World Hotel

Cleanliness, Quality of Food and Location
9
Our stay at the hotel was great. The staff and the New World Hotel were exceptional. By far the most professional staff I have encountered in District 1 (comparing to Sheraton, Caravelle and Sofitel). The hotel and rooms are very clean. The breakfast is very, very good with lots of Western and Eastern options. The quality of the food is exceptional. I make note of the following issue with The New World Hotel. 1. The water pressure and hot water availability was extremely poor (our room was on the 5th). The shower head was ok, but with lack of water pressure I couldn’t really enjoy a nice shower. After all, we are talking about a 5-star hotel here - right. 2. Rooms and Hotel Floors (levels) are outdated. While the hotel is very clean, I found the overall interior in the rooms and respective floors (levels) to be dated. The materials on the walls had water spots and tears, the carpets were wavering and dingy. The overall presentation of the rooms and hotel floors (levels) simply appeared tired. In my opinion, the hotel is ready for an update and some painting. It should be noted that the lobby presents as updated. 3. The AC outlets in the room are outdated. I’ve stayed in my share of 4 and 5 star hotels in District 1. With the exception of 1 hybrid (A, C and G) jack by the work desk – all the remaining AC outlets in the room are the “old school” type G (UK) jacks. These jacks are NOT internationally friendly. For the first time in 8 years, I actually had the call the front desk for an adapter (which they cheerfully provided). This present a challenge to travelers that has all kinds of electronic equipment that need to be charged. It would be nice if they updated their outlets to the newer A, C, G hybrid outlet. Again, this shows that the facility is becoming dated. 4. The staff was exceptional. They knew my name and went out of their way to be nice, friendly and spoke English extremely well. 5. I would definitely stay at The New World Hotel again.
Wabul A. Couples Singapore, February 25, 2015
excellent award

gym swimming pool service
10
i enjoy my 3 nights in the hotel. excellent service.
Bang H. Couples United States of America, February 23, 2015
Staffs were very friendly

Staffs, location, clean
9.3
James K. Business travelers Australia, February 23, 2015
good

good
10
good
Hai P. Solo travelers United States of America, February 21, 2015
Mr

nothing special
5.7
Patricia C. Families with young children Canada, February 19, 2015
Amazing short stay around New Year

Location, Swimming pool, great breakfast
8.7
Joel B. Couples United States of America, February 18, 2015
Excellent experience. Will come back

Amazing service, great staff, beautiful hotel
10
Absolutely amazing. Will recommend to every one
Weolsoo P. Families with older children South Korea, February 16, 2015
Just so so hotel

Location,location,location
5
The location is very good but the room was very noisy facing the big street. The biggest problem was the smell in the room and at the same time it was very old. the food was good but the service in the restaurant for the breakfast was also not satisfying.
Jessica L. Business travelers Hong Kong, February 14, 2015
Clean but old hotel with convenient location

Perfect location, friendly staff, nice breakfast
8.7
It is a pleasant stay, very satisfied with the friendly and helpful staff. Hotel location is perfect with coffee shops nearby and Ben Thanh market is within 5-min walk. Beef noodlse at breakfast buffet is nice. Room is clean but old.
Chua C. Solo travelers Singapore, February 12, 2015
Great Hotel !

location, food, attentive staff
8.3
My stay in this hotel has always been good. This time stay was also good.

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Customer Reviews - New World Saigon Hotel, Ho Chi Minh City

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