For all pool villa and spa suites bookings, guests are required to provide the arrival time and flight detail when making the bookings.
Please note that the resort requires the esteem guests to abide by the house rule as follows:
- Only registred guest will be granted access to the premises
- No pet is allowed
- Maximum 02 registered car per unit
- No parties allowed (Hotel can organize BBQ upon request)
- Cooking is not allowed, except for long stay guestss (minimum 30 days stay and above)
- No outside food is allowed
Airport pick up service needs to be booked at least 48 hours prior to arrival. Please contact the hotel directly for this arrangements.
A shuttle service provides transport from the villas and suites to the main wing where guests have access to restaurants and bars, sports and recreational activities. For more information, please kindly refer to the concierge counter.
Please note that there is no internet connection available at the Villa and Suite area which will affected the 1 Bedroom Spa Suite, 2 Bedroom Spa Suite and 2 Bedroom Pool Villa. Internet connection is only available at the main resort, lobby area which situated 2KM away from the Villa and Suite area. Guest staying at 1 Bedroom Spa Suite, 2 Bedroom Spa Suite and 2 Bedroom Pool Villa can enjoy complimentary wifi at the main resort whereby hotel will provide complimentary shuttle back and forth from Villa & Suite to the main resort every 30 minutes. Please get assistance from the reception on duty for the shuttle service.
Please indicate that hotel offers several views of 1 Bedroom Spa Suite, 2 Bedroom Spa Suite and 2 Bedroom Pool Villa which are Ocean View , Garden View and also Rainforest View. All request for each view is strictly subject to availability upon check in. Hotel will not guarantee all special request however hotel will put it under top priority. If the room is available for the requested view, hotel will allocate guest accordingly.
Children and extra beds:
Guests over 6 years old are considered as adults.
Extra beds are dependent on the room you choose, please check the individual room policy for more details.