Very good 7.8
Based on 127 reviews

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About NH Collection Frankfurt City Center

Description

NH Collection Frankfurt City Center is the perfect place to stay for business and leisure travelers. It´s only five minutes from Frankfurts´ world-famous exhibition hall, while the city center, the stock market, and the financial district are just a few minutes´ walk away. The world-famous Zeil is only a two-minute walk from the hotel, and there is easy access to Sachsenhausen’s museums and nightlife. There is also easy access via public transport right in the middle of Frankfurt am Main.

The hotels´ 256 rooms include eight suites, 11 superior rooms, and three balcony superior rooms. These are all decorated in warm, cheerful colors and offer thoughtful touches, like a choice of pillows and free tea and coffee. There are beautiful views over Frankfurt’s skyline from some rooms and comfortable beds with thick mattresses.

The hotel has five meeting rooms catering for anything from 20 to 140 guests. And for relaxing, fine dining, culinary experiences, and fruitful cocktails, there´s always the restaurant which serves international fine dining cuisine or the contemporary bar with a cocktail menu. There is a large gym with a sauna and steam room.
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Features

Internet

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Transportation

  • Car park

Fitness & recreation

  • Fitness center
  • Sauna
  • Massage(s)
  • Steamroom

Food & beverage

  • Room service [24-hour]
  • Room service
  • Restaurant(s)
  • Bar

Pets

  • Pets allowed

Cleaning services

  • Daily housekeeping
  • Laundry service
  • Dry cleaning

Guest services

  • Babysitting service

On-site facilities

  • Wheelchair accessible
  • Facilities for disabled guests
  • Family room
  • Elevator
  • Smoking area

Health and security

  • 24-hour front desk
  • Safety deposit boxes
  • Check-in [24-hour]

Languages spoken

  • English
  • German
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Policies

When booking for 9 or more rooms, different policies and additional supplements may apply.

Late check-out is available free of charge on Sundays until 05:00 PM.

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-3 year(s) Must use an extra bed
  • Guests over 3 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Breakfast Charge (when not included in room rate): 24 EUR
Check-In From: 03:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 0.7 km
Distance to Airport: 14 km
Internet Usage Fee: 0 EUR
Non-Smoking Rooms / Floors: yes
Number of Bars: 1
Number of Floors: 6
Number of Restaurants: 1
Number of Rooms : 256
Parking Fee (per day): 20 EUR
Reception Open Until: 12:00 AM
Room Voltage: 220
Year Hotel Built: 2003
Year Hotel Last Renovated: 2015
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Verified traveler reviews

Filter by traveler type
Very good



  • Cleanliness 7.9
  • Facilities 8.1
  • Location 8.7
  • Room Comfort/Standard 7.6
  • Service 7.8
  • Value for money 7.5
  • Food/Dining 7.3
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Jonathan K.
Hong Kong
August 13, 2016
Perfect location for access to the central shopping district!
Very close to central shopping district. Great room, friendly staff. Breakfast was very good. Couldn't fault them!

Ji T.
Singapore
August 02, 2016
Great location, decent hotel
Hotel is located near the shopping area and train station. Room is of decent size and comfortable stay.

Vanetta W.
Singapore
July 26, 2016
Extremely Awful and Terrible Service
Stayed at this hotel twice on a single trip when we were travelling between cities in Germany and had to be back at Frankfurt to fly home, and the service we've received here is the WORST I've ever received in any other hotels, any other cities or countries. Firstly, when we checked out, we left 10 baggages in the care of the concierge, as our flight was only in the evening at 10pm, so we would return to pick up our baggages and had a driver booked to pick us to the airport. When we left our baggages with the concierge staff, we made sure to check that they put on tags for each piece. That evening we came back with ALL 10 of our baggage tags to collect our baggages, but 1 piece was missing. And that piece was a hand-carry paper bag, contents being: 1 newly-bought german wooden cuckoo clock, 1 Olympus camera bag, and all of our receipts for tourists' tax-refunds. What's worse was that the hotel concierge staff strongly and adamantly insisted that "someone from our group" came back during the day to take the piece of baggage away. However, we had ALL 10 of our tags with us, and we travelled together as a family. How's that possible? So we questioned them - how is it that "someone" could pick up our baggage WITHOUT the tag issued by the hotel itself? That is an accusation made towards us, trying to shift the blame upon us, without proper checking and basis, and we reserve all rights to pursue this. Secondly, the staff at the concierge shot back at us with a really terrible service attitude, saying "It's not my fault!" - which I clarified quickly afterwards by saying "I'm not saying it's your fault, but shouldn't the hotel be responsible for my missing baggage?". Is the hotel trying to tell me that our missing baggage that was left in the care of the hotel not their fault, but mine, when I came back with all 10 tags? Thirdly, there was an Evening Manager present in the office just behind the concierge, yet, when we requested to speak to the Manager, he

RAMY A.
Saudi Arabia
July 26, 2016
Good location
Good location, nice size for rooms. very close to zeil street, I really high recommended to choose this hotel

Che A.
Taiwan
July 12, 2016
Wonderful
I think the NH collection hotel worth higher score due to their service.

Carmelo D.
Australia
June 29, 2016
Very happy with my stay here!
Loved my stay in NH Frankfurt. It is only 1 block away from the station and is located in a quiet enough area. Room was comfy, sheets were impeccable and the bathroom space is well utilized. Loved their amenities. Went up to the restaurant to buy coffee and they gave it to me for free. Would not think twice about staying here again.

Priscilla C.
Hong Kong
June 26, 2016
Nice stay
Good shower, modern and comfortable room.

Kwan T.
Hong Kong
June 20, 2016
very nice hotel
Definitely will stay again

Faiz B.
Yemen
May 24, 2016
ok
Good

VANESSA T.
Malaysia
May 21, 2016
Clean modern hotel near to zeil shopping street
Would alsolutely recommend everyone to stay here...hotel is clean, new and modern. Walking distance to the zeil ahopping street. A really great german food and beer name 13 apostel is located just beside the alley of hotel.



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