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Steigenberger Frankfurter Hof

Am Kaiserplatz, Centrum, Frankfurt am Main, Duitsland 60311

Recente beoordelingen door klanten

Selecteer type reiziger

 

Geweldig

8,3

uit 83 beoordelingen

1 beoordelingen in het Nederlands

Verhouding prijs/kwaliteit
7,6
Ligging
9,1
Personeel
8,1
Hygiëne/conditie hotel
8,6
Kamercomfort
8,5
Ontbijt/maaltijden
7,9
Alle beoordelingen (83)
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Gert N. Zakelijke reizigers Netherlands, 10 december 2011
Stijlvol hotel met goede service, kleinere kamers.

Ligging, service, netheid
8,7
Verblijf voor de feestdagen (kerst, oud/nieuw) waardoor veel sfeer en erg leuke aankleding van hotel. Straalt klasse uit. Personeel is erg vriendelijk en behulpzaam. Kwaliteit in eten en drinken. Opvallend was het aantal "norse en hautaine klanten" (vooral richting personeel)
Hotel kenmerken tip: Erg mooi klassiek gebouw middenin centrum tbv uitgaan, winkelen en cultuur.
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Kyunglak L. Zakelijke reizigers South Korea, 24 maart 2016
Good Location. Free Wifi. Nearby S-Bahn and Subway
4,3
Hotel is center of the city. Shopping area. Good Breakfast. In the morning, when housekeeping man knocked the door for cleaning room, my wife requested him only change of towels in front of the door. No cleaning room. But he insisted to come into the room. Once he heard my voice from the shower room. He didn't come into room. It is very starange attitude. I am wondering what his intention was.
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Roger H. Individuele reizigers United Kingdom, 24 januari 2016
Very nice place to stay
6,7
This is always an excellent high class hotel with outstanding service.
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Carl K. (Echt)paren Mexico, 4 november 2015
Reliable and nice

Location, the sedate and pleasant Autorenbar, and excellent breakfast buffet
8,7
The only thing we observed was a team of two somewhat square persons dealing with the front desk. A yound lady was not good at multitasking and tensed very easily, which is not good reception human resources. Reception staff has to be resourcesfule and creative, and helpful in solving guests' issues.
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Haitham H. Zakelijke reizigers United States of America, 26 oktober 2015
Awesome hotel

Everything
10
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He B. Gezinnen met oudere kinderen China, 3 juli 2015
Good location and great staff

Convenient location , delicious food and great staff
9
Very comfortable, will come back in the future
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Wenshih H. Groepen Taiwan, 29 april 2015
Classic and Histrionical hotel

Service, environment, and cleanliness
9,3
The hotel is definitely classic and histrionical, 100% worth to come visit!
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Agnes T. (Echt)paren Malaysia, 12 april 2015
Good location, clean & helpful staffs.

Location nearby shopping centre & attraction place.
8,7
Feel comfortable, clean & luxury room with big bathroom. Wifi speed fast, helpful & good attitude staffs. I will stay again for next visit.
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Thierry D. Zakelijke reizigers France, 11 maart 2015
Not a five star hotel

location, architecure, comfort of the room
6,3
This hotel is obviously a magnificent building. the newly refurbished rooms are a delight, BUT to be a real 5 stars, you need: - Not charging WIFI. The wifi is free but at slow speed. Charging customers who pay 500 euros per night for normal internet speed is ridiculous and is a major marketing mistakes. What is the point of alienating customers to gain pennies?? - The cleaning staff has missed an unpleasant stain in the bathroom for 2 days. Not acceptable in a 5 stars - Some of the staff is very competent ( the 2 concierges), some others belong in a lesser category hotel. - There has been a lengthly and total breakdown of internet (more than 18 hours). That can happen, yes, but in that case you handle the customers in a different way than "I am sorry, I do not know when the service will be restored..." In summary: expensive, disappointing. The management is not on top of things
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Katherine A. Zakelijke reizigers Philippines, 21 februari 2015
remarkable experience

staff, food and location
9,7
I have stayed in many expensive hotels but this hotel is really remarkable especially in terms of how the staff were towards their guests. They really do know what customer service is. The people made our stay pleasant. The location is very good and their restaurants are good too.
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