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Excellent 8.2
Based on 42 reviews

Recent customer comments

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based on 42 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 7.0
  • Location 9.4
  • Room Comfort/Standard 8.5
  • Service 8.0
  • Value for Money 7.7
  • Food/Dining 7.5

Yuheng L.
December 26, 2014
I won't live in the hotel second time

Saud P.
August 02, 2014
Great experience
Location, room comfort, value for money
One of the best hotels in Toronto ! Highly recommended!!

Dana J.
January 08, 2014
Nice hotel, centrally located.
Location, he rooms, location
Nice hotel, located in the middle of downtown. Close to all the shopping, nightlife, etc. within walking distance to he stadium and young st. We were only there for a couple nights, but had a great time.

Keith B.
July 22, 2013
Overpriced, old, poor decor and charge wifi
Location, I only stayed one night, remember all my things before valet took my car
Construction everywhere, unapologetic staff. They heard it from all guests. No in hotel parking only valet. Wifi charge. No in room fridge. No stand alone shower. No security. Poor decor. Dated

Rayner T.
June 11, 2013
Great business hotel
Attentive Staff, Clean rooms, Location

Rayner T.
June 11, 2013
Good for business and nightlife
Friendly Staff, Clean Rooms, Great Loyalty Program

Judith Z.
United Kingdom
April 16, 2013
Lovely stay, very relaxing
location, attached to Toronto's underground which goes for miles with shops , restaurants and many services
I had a lovely stay. My only complaint was the coffee. Firstly I do not like starbucks and coffee brewed into a paper cup tastes nasty.

South Korea
March 18, 2013
nice location for meeting
location, clean room and kind staff.
It was nice and excellent location for business meeting.

Derek H.
March 18, 2013
Great place to stay when downtown Toronto
Location, style, staff
I've stayed here before so I knew what to expect: A clean and decidedly upscale hotel, close to any imaginable amenity in downtown Toronto. I had a show to catch and used the Sheraton as a pre-post location. Great food, friendly staff, ice rink across the street. Fantastic. I'll always consider this Sheraton when staying downtown Toronto.

Lee S.
February 24, 2013
Great Location
comfortable king sized bed
The room was old and tired looking as well. I lodged a complaint. The first guest service agent, took a long time to check me in. When I complained later and spoke to another guest service agent, an apology was given and I was upgraded. The room was big and comfortable you can tell it was a premium room which I appreciated. However, the complimentary wi-fi in the room kept dropping out which was very very frustrating. There wasn't any explanation either to say we have to log on onto wi-fi everyday. You got to find out yourself by asking... This is the second time I stayed there and the service I received was extremely disappointing. checked me out which she took a very very long time and had made me missed my express bus to the airport. I didn't think checking out would take about 20min. I don't think I will go back again.