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Excellent 8.9
Based on 29 reviews

Recent customer comments

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Excellent



based on 29 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 8.0
  • Location 9.7
  • Room Comfort/Standard 9.1
  • Staff Performance 9.1
  • Value for Money 8.3
  • Food/Dining 8.3

10 Boris S.
Canada
November 28, 2012
Great hotel, excellent service, charming staff
Rooms, location, view
Stayed for eight nights, nothing negative to say. The room was clean and beautiful, housekeeping was most accomodating, the concierges were all very helpful. Room service was efficient and charming. Couldn't ask for a better location, 5 minute walk from Granville shopping and clubs, 10 minutes to Canada Place and the waterfront, 15 minutes to Gastown, 20 to Chinatown. Never got the chance to eat at the restaurant or check out the gym and pool. Public transit and cabs are right outside the door, but if you can handle a bit of walking you have no need of them all of downtown is right there.

10 Kerry J.
Australia
November 25, 2012
One of the most beautiful hotels in Canada
Guest laundry and beautiful furniture
We thoroughly enjoyed our stay in your hotel. We have been in many hotels in the wold and this is up with the very best in the world if not the best. It was great to see that there was a guest laundry in the hotel. Not very often you see that. The furniture In the hotel was beautiful which gave me a home away from home feel. Location was fabulous. Not far to walk for shopping, restaurants (especially the Italian restaurant across the road) and sightseeing. We will be recommending your hotel to friends who will be looking for accommodation in down town Vancouver.

9.3 Alexander W.
United States
October 23, 2012
Great location and view of the city
Very helpful and considerate staff
Should have come in a bit earlier to enjoy all of the amenities the hotel offered during our stay. However, the location made it easy for us to not waste time trying to see a good portion of the city.

8 Dandan G.
China
October 08, 2012
Great location but poor service
location
The hotel location is great,close to the shopping center and the seawall. But the service is comparetively poor.The wifi didn't work well though all the time we stayed. And when we first contacted with the frontdesk about the problem, they said that we were the only one in 2000 guests who told them about it. The feeling was very bad. And finally they admitted there was some problem with they wifi system and said the fee would not be charged.But when we left and checked the bill, they still charged the network fee in our total cost.

8.7 SANG H.
South Korea
September 29, 2012
great location and all facilities are good
great location
my staying at this hotel is good. First, It's location is great. Near to down town & canada place, gastown, cause of that I enjoyed most of all vancouver. And hotel staff's service is good. One thing I sorry about this trip at this hotel, I didn't have enough time to have chocolate buffet. I heard that this hotel's chocolate buffet is best.

9.3 Sujono N.
Indonesia
September 19, 2012
lovely hotel and service
location very strategic and nice room
Its very nice room and location very convinient, strongly recommended

9 Benjamin F.
Australia
September 11, 2012
Nice hotel.
Service.
Very nice. Thoroughly enjoyed my stay. Service was excellent.

10 Karin R.
Austria
August 06, 2012
excellent location wonderful service
great room, all facilities and large, comfortable with elegant decor
Great helpful staff, rooms very cosy n comfortable. Location is in downtown Vancouver and we were able to walk and roll our suitcases down Burnard Street straight to the docks for our cruise It was a 10 minute walk and not worth getting a cab. You do however need rolling suitcases or at least with wheels.

8.7 Ronie T.
Malaysia
April 17, 2012
Good location and service level
Location in the midst of the prime shopping district
hotel staffers are friendly and helpful. there was a break of 2 nights in my stay at sutton, and the hotel allowed us to keep our large luggage there, while we went to whistler for nights. we came back to sutton after whistler.

10 francis G.
Canada
February 01, 2012
hotel beautifully kept staff excellent rooms large
location price quality staff
The staff of this hotel will go the extra mile to make sure guests are made to fell comfortable I highly recomend this hotel the location is excellent there is a food market very close a liquor store next door a coffee and sandwich shop next door excellent resturants are all nearby there is a large modern cinema accross the street and a large shopping centre within 200 yards all in all first class