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Very good 8.0
Based on 5 reviews
Excellent 9.0
Based on 525 reviews

Recent customer comments

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Very good



based on 5 reviews
  • Cleanliness 8.0
  • Location 9.2
  • Room Comfort/Standard 7.2
  • Service 8.8
  • Value for money 7.6
  • Food/Dining 7.2
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Dillon from Canada
Couples
Fun
The size of the room and the bed
How expensive the food and room service was
Reviewed January 03, 2016

Anonymous from Hong Kong
Families with older children
Nice place to stay with...
- Rooms are clean and well decorated, the connecting rooms are good for traveling with kids. - Convenience location, walking distance to the downtown area and shopping malls.
The reception always has ONE staff only, if you want to do anything quick - you have to try your luck.
Reviewed January 02, 2016

Doug from United States
Families with older children
Nice hotel but will not...
$34.00 a day for parking at the hotel. $15.00 a day Internet at the hotel. $7.50 for a bottle of water in the room.
Reviewed January 01, 2016

Anonymous from Canada
Groups
Overall a good stay at...
Waterfront location! Staff upgraded my room without me asking for it, so when I arrived a room with a beautiful garden view was awaiting me, which was nice.
The hotel did not have an indoor pool. For this class of hotels one would expect to have an indoor pool. It was too cold outside to use the outdoor pool. Buffet breakfast at the Arc restaurant was...
Reviewed January 01, 2016

Mary from United States
Couples
Christmas in Vancouver
Staff is amazing!
Nothing to say😀
Reviewed December 31, 2015

Kellie from Australia
Couples
Fabulous
We took the complimentary hotel bikes for a wonderful ride around the very scenic Stanley Park.
Reviewed December 31, 2015

Janto from Indonesia
Couples
Highly recommended
None
None
Reviewed December 30, 2015

Anonymous from Ireland
Groups
Disappointed
Booked christmas dinner in the restaurant well before my trip. Was left waiting over 45 minutes. Saw many other later arrivals seated before us. They charge for wifi. The 2 other hotels i stayed in ...
Reviewed December 30, 2015

Andrew from Canada
Couples
Great!...except for the sleeping part
Great Loaction! Great Staff!
Our bed was hard and pillows were uncomfortable. Might be #champagneproblems but when you pay to stay at a Fairmont hotel you expect the best.
Reviewed December 29, 2015

Anonymous from United States
Families with older children
Perfect Christmas Day stay as...
Beautiful hotel in scenic harbor area next to Canada Place. Staff were exceptionally pleasant and professional. Rooms furnished beautifully. Extremely quiet for wonderful, restful sleep. Great room ...
Pillows too thick. Should offer one thick and one thin instead of two thick
Reviewed December 27, 2015