Best Western Grant Park Hotel, Chicago (IL)

We rented a room here on New Year's Eve and got a great deal. We could easily see the fireworks from our window and it was an easy walk to just about anywhere we needed to go. I would definitely recommend this hotel and will probably stay here again next time we visit Chicago.

It was a bit of a hike to central downtown but with all the sights along the way, we found it worth it. There is so much to do, museums, planetarium, Soldier Field and park system within a few blocks. Excellent restaurants within a couple of blocks and a great little wine bar around the corner. The free Tram system was a great feature as well and it came right into the hotel's area. The El was about 2 blocks away and Union Station cost $10 for a cab. The cafe next door was very handy and reasonable.

The staff was the highlight. Maisha, the front desk person, was most helpful - even before we arrived - and remembered my name and specifics when I called the morning of. She volunteered that my room was ready for me - at 8:00 am - much to my surprise! The staff was friendly and helpful - even after I suffered a rather severe cut on my foot in their room. The rooms were nothing special - the couch was tattered - the amenities out-dated; but the proximity to the park and the loop was worth the trade-off. The rooms do not have Wi-fi - making computer access inconvenient...although they did provide two pc's in the lobby for public use. Overall - we tremendously enjoyed our stay - mostly because of the amazing timing of being in Chicago - on the lake front - the night Barack Obama was elected!!

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Convenient - walking distance to musuems and galleries. Unfortunately just 1 lift so may have to wait. Service is good. Classic furnishing. Common area like walkways etc could do with renovation. Easily connected to the public tranport network.

Like they say, the only thing that matters about real estate is the location and this hotel is great in that sense. However, it is a bit long in the tooth in terms of facilities - example being that only 1 lift is available to serve all floors and sometimes this could be a wait

Before we arrived at the hotel I double-checked with agoda if there will be any tax to be charged from the hotel. I got a confirmation that charges is included in hotel tax. One day before arrival I called the hotel directly to check if my reservation was known and if we had two beds as the meaning of double bed was unsure to me. The hotel confirmed my reservation and that two beds were in the room. On our arrival we have been greeted and checked in. The room was pretty small but we didn't want to stay in the room the whole day anyway. When asking how to get to Oakbrook mall or Stratford mall we have been told to go by cab as it was not possible to go by train or bus. We trusted the info and paid 50 usd to get to the first mall. When we wanted to go the the other mall we paid another 40 usd and found out later that there was a bus going to a Metra-station where a train was going to down-town Chicago....you can imagine we were quite unhappy with the info the hotel provided. Also when we asked for coin laundry they could not give any info., when asking how much a cab to airport would be they couldn't answer. What kind of a hotel is this?? For me these are standard questions which should be answered with ease. The nice thing was free Internet but that's about it. The location on south Michigan is pretty good if you want to go shopping on State street or north Michigan. State street is better for shopping. ask for special visitor card at Macy's and Bloomingdales so you can save 11% tax except for cosmetics and other selected items.

Thanks Agoda! I'll be back!