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Recent customer comments

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Excellent



based on 83 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 8.3
  • Location 9.1
  • Room Comfort/Standard 8.1
  • Service 8.6
  • Value for Money 8.0
  • Food/Dining 6.6

yuh Y.
Taiwan
August 19, 2015
good
location, room, service

Sanghynn L.
South Korea
August 03, 2015
location design comport
location design comport
location design comport

rachel H.
United Kingdom
July 31, 2015
Not up to standard at all - not a 4 star!
cant think of one
Not good. Room was tiny really dated and unclean. Skirting boards and wallpaper filthy. Bed was barely a double. Room was right next to the lift which was so noisy and there is work going on all night outside the front of the hotel. Did not sleep at all. Not my idea of an nyc hotel baring in mind the price!

PAULINE W.
Singapore
July 20, 2015
A Pleasant Hotel in the heart of New York City
Staff helpfulness, Cleanliness, Location
We had a very pleasant stay at the Avalon, NYC. What struck me was the helpfulness of the staff. In particular, when I had left my pair of pearl earrings after checking out on 14 July 2015. Upon my realisation, I asked the front desk staff if there was any possibility of finding my earrings. She took the trouble to check with housekeeping and came back to me soon with the earrings. I was absolutely impressed and certainly appreciative. However, there were a couple of other concerns which I thought the management at Avalon can improve on. One is the condition of the "ageing" elevators which stop unpredictably at different floors for different lift passengers. The other is the provision of essential bathroom amenities eg. toothbrushes, toothpaste & comb. These were not listed on the hotel's website and we were caught offguard. But it would be a nice gesture to provide a set at least. On the whole, I would say that I would like to return to this hotel in my future visit to NYC.

Kunal K.
India
July 07, 2015
Avalon, New York City
Room size. Location, efficiency of the staff.

MAKIKO N.
Japan
June 02, 2015
Great hotel
Hospitality is so good
Convenient location, near Korean town, Macy's & subway.

Mohd Y.
Malaysia
May 21, 2015
Stay in a lively place!
Location, Staff and unlimited use of Wifi in room
Very good and really enjoyed the stay. The staff were so pleasant and helpful. Perhaps breakfast could offer different varieties on different day.

Anita L.
Australia
May 05, 2015
Great location, friendly hotel
Being on the corner of 5th and 32nd the location was amazing . Loved the size of the room. Coffee machine in foyer/lounge was terrific.
We had a lovely stay of 9 nights in the 40sq junior suite with two double beds. There is a building site behind the hotel which was very noisy and we had problems with the heating not working but an oil heater fixed that. The staff were exceptionally helpful and friendly. It was nice to stay in a small boutique hotel in a great location in NY. Lots of casual eating places nearby. Walking distance to so many places and subway stops. Beds very comfortable . Bath was a nice luxury too. I would stay here again, especially as it felt so central to everything and it had a nice, intimate feel to it.

JOHN S.
United States
April 13, 2015
Good hotel
Staff; location;

Kim C.
Australia
March 08, 2015
Avalon Hotel New York
Location, rooms and staff
I travelled with my 25 year old daughter so we had booked a room with two double beds. We were early to check in and were offered an upgrade to a room with only the one bed so didn't take it. we left our bags with the super staff, had a hot chocolate in the lovely little lounge area and then wandered around until our room was ready at 3pm. The room itself was gorgeous, two double beds, two televisions, lovely bathroom, lounge area with desk, coffee table etc. if (and hopefully) when I return to New York, I will definitely stay here again - we loved it! It's situated in 32nd Street which is in Korea a town right near the Madison Avenue corner. We walked every day and it took about 15 minutes in the snow to walk right into Timres Square. There were lots of Korean restaurants close by, our fav was Miss Korea BBQ. The hotel is really elegant the staff super courteous, friendly and extremely knowledgeable about anything we wanted to do such as which subway to take downtown or uptown. There was nothing I could fault about the Avalon Hotel.