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Recent customer comments

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based on 471 reviews
  • Cleanliness 6.6
  • Facilities 5.1
  • Location 9.1
  • Room Comfort/Standard 6.4
  • Service 6.4
  • Value for money 6.2
  • Food/Dining 6.0

abhishek J. from India
Business travelers
Stayed 2 nights in December 2013
Old hotel, not very well maintained, gud location
the rooms were not very well maintained, its a old hotel, not for people looking for leisure
Reviewed November 14, 2014

Raymond S. from Philippines
Business travelers
Stayed 3 nights in December 2013
Great Location for the price
location, location, location
comfortable stay at a very good location - very near Times Square
Reviewed November 01, 2014

Agnes P. from Philippines
Families with older children
Stayed 2 nights in October 2014
Ok hotel, terrible staff
The hotel was strategically located in the middle of everything. Times Square is a short walk and all the theatres are within a 15-20 minute walking distance.
We arrived in late evening (around 10pm) and the front office male staff was very accommodating and pleasant but its a totally different story during day time when the front office is manned by who will not give you the time of the day! Ask a simple question and you will get a look that says "why are you wasting my time?" and hurried reply. Having worked in a hotel before, this is certainly not acceptable behaviour for hotel front liners. We are paying customers and we deserve respect. The rooms are also not cleaned very well. We had to transfer to a different room on our third night because we had to extend and the room we were transferred to still had the used soap and shampoo bottles from the previous occupants! We are also unsure of the linens were even changed. The sheets were not properly tucked in to the bed and the pillow cases were not clean smelling. Will definitely not stay here again.
Reviewed October 31, 2014

constance C. from United States
Stayed one night in September 2014
AC, Tv didn't work at all. The shower handle in tube didn't wrk unable to ajust water tempture.
Reviewed October 06, 2014

Eleanor M. from Australia
Stayed 3 nights in September 2014
Clean, comfy and location is perfect!
Location location location
Hotel was great! The location couldn't get any better! Literally walk out the door and 30 seconds later you're in the heart of times square! The bed was super comfy! And there were loads of channels on TV when you came back to relax after a long day of sight seeing!.....the only bad thing was the noisy people in the halls at like midnight but that's not the hotels fault. They can't help that some people are rude and inconsiderate.
Reviewed October 03, 2014

ZHU X. from China
Solo travelers
Stayed 3 nights in August 2014
Reviewed September 28, 2014

Jiann T. from Malaysia
Business travelers
Stayed one night in March 2014
Suitable for Business Traveler
Good Location , Nice Room,Clean Room
Convenience for Business Traveler
Reviewed September 25, 2014

Jared S. from United States
Business travelers
Stayed 8 nights in September 2014
This would be a great place for a hotel,
Location, Free Internet, I can't think of another one
It's is not the best western kind of place. The bathroom is dinky, The tub does not drain, the air conditioner is plus or minus 5 degrees so if you set it for 75 when it comes on it will go to 70, then not come back on until it gets to 80. The rates are all over the board. The front desk staff would rather you left the building that help you out. Not my idea of a $300 a night hotel.
Reviewed September 20, 2014

Belinda K. from Australia
Stayed 6 nights in August 2014
Wifi worked well
Bathroom was tiny and we had plumbing issues with the toilet and shower during our stay. It was fixed immediately however which was important
Reviewed September 14, 2014

Charles H. from United States
Solo travelers
Stayed 5 nights in August 2014
Location, Location, Location
I've never stayed in such a tiny room before.Room didn't have desk
Reviewed September 12, 2014