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Recent customer comments

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Very good



based on 71 reviews
  • Hotel Condition/Cleanliness 8.1
  • Location 8.0
  • Room Comfort/Standard 7.8
  • Staff Performance 8.0
  • Value for Money 7.4
  • Food/Dining 6.7

9.3 lauryne H.
Canada
June 17, 2014
Amazing
Staff very friendly Location Clean

9 Ilina S.
Bulgaria
June 05, 2014
Great location and friendly staff
Location, friendly staff and close to metro station
The hotel is located 5 minutes away from Penn Station and 10 mins away from Times Square. The location is great; however the area itself around the hotel is not so good. The wi-fi access is for Hilton Honors only, but if you talked to the staff they will give you the password for free. The room was quite small (actually the bathroom was as big as the room) yet the bed was very comfortable.

8.3 Sumathy N.
Malaysia
June 06, 2014
Great location and value for money
Clean room, close to subway and near restaurants
Clean room but a little rundown. Little cupboard space for a week's stay. Staff efficient and helpful. Close to shopping and restaurants. Subway close by so sightseeing easy.

7 Woadarner I.
United States of America
May 01, 2014
Good value for the location
Staff, staff, staff
To call it Times Square South is a bit of a stretch (Times Square is 8 blocks away), but the room was ready for our early check in and was very quiet. The staff was super attentive - but if you're in a hurry, go for the breakfast buffet, don't order off the menu. The room was very small, but one does not go to NY to stay in the hotel room!

8.7 Eileen T.
United States of America
April 29, 2014
Glad we stayed here; book directly with hotel
It was clean, and the beds were comfortable. The staff is attentive, and they gave us warm, freshly baked chocolate chip cookies.
We enjoyed our stay at the Doubletree in the Garment District. When we checked in, they accidentally placed us in a smaller room with a double bed. We were tired enough that we didn't ask to change rooms until the next day. Our new room was on the 9th floor, farther removed from the street noise, and it was great. The staff were attentive and friendly. The hotel is close to the subway, drugstore Duane Reed, delis, restaurants, liquor store, shopping ---you name it. The deli around the corner is called IGK (International Goirmet Kitchen). They had everything we needed. With a frige in our room and coffee in the hotel lobby, we were able to make our own Mochas in the morning before breakfast. The hotel footprint is small, so there are only two elevators. The only downside was that we booked through Agoda. No changes possible at all! Book directly through the hotel for flexibility, no penalties, and AAA discount!

2 mehmet E.
United States of America
March 27, 2014
Terrible
Nothing
They couldn't find my reservation even I had my confirmation number and they let me wait near 3 hours to find my reservation.There was not any manager to solve the problem.Unprofesional staf very rude people.They did not believe me I had my reservation.I arrive the hotel 11:45 pm and when I got my room time was 2:35 in the morning.And I had to wake up 6:30 am for my meeting.I am very disappointed .I will never recommend to any one..

7.3 Brian W.
Malaysia
April 07, 2014
Good hotel near Time Square
Services, location and comfort
Not so much of hilton's standard but the hampton's standard...but everything is OK.

8.7 Shelly D.
United States of America
March 04, 2014
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9.3 RAAFAT A.
Saudi Arabia
January 31, 2014
great hotel
staff,rooms and location
it is located in the heart of NYC.i like this hotel and it will be my first choice if i come back.

9 RAAFAT A.
Saudi Arabia
January 29, 2014
location,rooms and services
best hotel in heart of NYC
It was a good hotel in center of NYC.hotel located in time sequer were many activities could be done.