arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Very good 7.7
Based on 89 reviews

Recent customer comments

Filter by traveler type
Very good



based on 89 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.8
  • Location 8.7
  • Room Comfort/Standard 7.7
  • Service 7.6
  • Value for Money 7.5
  • Food/Dining 6.4

Uchiraka Y.
Australia
April 01, 2015
Worst Customer Service
Location, Being a hilton and location
Not happy due to various reasons. - No hot water, tea or coffee basic amenities in room specially during New York's cold whether. -Customer service have let this hilton down. Rude and arrogant front desk receptionist on 31/Mar/2015 between 9:00-10:00am. - Heater not working at all in the room. Complained but nothing was fixed. Outside temperature was 5 degrees to -5 degrees while the heater was not working

DHARMESH R.
United Kingdom
March 29, 2015
Holiday
Location, location, cleanliness
It was great being in walking distance to the main attractions in the centre.

Barbara S.
United States
March 22, 2015
Doubletree
Location, beds
I was told there would be a $2 charge to store luggage and got charged $4. No coffee maker in room or complimentary coffee in lobby. No free WiFi. All of these amenities should be included at the rate that we paid.

Paul G.
United States
November 03, 2014
Good stay
Location, service, location
Nothing but good things to say - great rooms, location and service

KAREN M.
Singapore
October 13, 2014
GOOD LOCATION
LOCATION, VALUE FOR MONEY
GOOD LOCATION, CLEAN ROOM AND VALUE FOR MONEY

Hoi L.
Hong Kong
September 13, 2014
Old, small and uncomfortable room
Close to subway, close to a few cages
This hotel is very old and is a big disappointment. They have refurnished the lobby so doesn't look that bad at first glance, but the sharp contrast with the guest room ( and even corridor outside) even worsened the experience. The interior looks like a youth hostel, the room wears out and looks very old fashioned. The room and the bathroom is tiny, the sink got blocked so water flows very slowly. And the mattress is very old, once u sat on it it sinks down.. We checked out early and changed to a 5-star hotel at similar price. Will not visit again.

Thomas D.
United States
September 12, 2014
Great place to stay , great value
Location, Location, Location
This was the perfect place for us. We took the subway everywhere--so easy to get around!

David U.
United States
August 16, 2014
Decent but pricey
Location
Decent enough accommodations. Typical small NYC hotel room for a large price. Clean and comfortable. Best thing is the location on the East Side, but still walking distance easily to Times Sq.

Sornrawut N.
Thailand
August 06, 2014
Just sleep
Nice room, near subway, clean
Far from time square

Rizal S.
Indonesia
August 03, 2014
The most valuable hotel in NY
Location,clean,good price
It was so nice and good location, everything was so easy check in n check out