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Excellent 8.2
Based on 173 reviews

Recent customer comments

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based on 173 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 6.9
  • Location 9.2
  • Room Comfort/Standard 8.3
  • Service 8.1
  • Value for Money 7.4
  • Food/Dining 7.4

Anis K.
June 21, 2015
My June 2015 Stay at Intercon Times Square
Location, Ambassador Program and Room
It was good.

Lysander W.
Hong Kong
May 27, 2015

Maria G.
May 18, 2015
New York
Good. Bed was uncomfortable and so were the pillows. Shower was broken.

Mohammad M.
April 19, 2015
A very comfortable stay
location, food, room
Very expensive but very good Worth the stay Will come back again

Suhaimee S.
March 31, 2015
snobbish reception staff
the concierge and housekeeping staff were the only commendable staff
Overall was OK but as a IHG Gold card holder, nothing to shout about. I had to plead with the reception 3 days in a row for a late check out of 2pm !!! Marriot and Hyatt programs don't do this to the valued members. Very disappointing indeed !!

March 30, 2015
staff just do not smile
location location location
This was the worst experience in Intercontinental hotel that I have ever experienced in this hotel chain. Staff don't smile while I was staying there. They were not rude but they were not polite either. I felt a little uncomfortable as one of the house keeping entered to our room while we were there (without our permission); just to ask "When do you check-out?"

Dean B.
United States
March 09, 2015
Service, Cleanliness, Location

Thien N.
United States
March 06, 2015
hotel view, location

sok N.
February 24, 2015
great location
great location, clean room
clean hotel in great location. walking distance to major attraction and shopping area.

Daniel S.
January 26, 2015
It's a pleasant stay
Excellent Service, Complimentary Services, Excellent Room
The service was excellent, the rooms were great. The only suggestions I would make is to offer WiFi in room free of charge considering the nightly rate. Everyone was great with a high calibre service, the only issue I had with the staff was the reservations department; they don't put the customer first and preferred to produce a story/excuse instead of being honest and solving a problem.