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Very good 7.9
Based on 115 reviews

Recent customer comments

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Very good



based on 115 reviews
  • Hotel Condition/Cleanliness 7.9
  • Location 9.5
  • Room Comfort/Standard 7.8
  • Service 8.0
  • Value for Money 7.6
  • Food/Dining 6.9

4.3 King M.
United States
January 13, 2013
great location, but service no good, room too smal
Only location.
We paid top money for the room, but find out it is not really worth it, service very bad.

8.3 james G.
United States
January 08, 2013
Great location but minimal room amenities
Location, view and guest relations.
The hotel was in the heart of Times Squares which made it perfect for accessibility to the Theatre District. We were able to walk to the play without the necessity of cab, which saved on time and money. The view from our room on the 35th floor was amazing. We could see the Chrysler Building, and we almost had a panoramic view of the area. The lobby was beautifully decorated for the holiday, and the staff was accommodating and congenial. The size of the room was okay, and the bed was comfortable. The bathroom could have been a little cleaner and lacked additional washclothes and bathtowels. (Only one per person). Toiletries were sparce, also. A coffee maker was available, however, we had to call the front desk to request cups as none were provided in the room. Overall, it was a positive experience, and I would recommend the hotel.

10 robin H.
Malaysia
December 28, 2012
lovely beautiful hotle
best place to stay
i love the place its nice close to the market and love to stay every time here kids also enjoyed will advice everyone to stay here

10 robin H.
Germany
December 27, 2012
lovely beautiful hotle
best place to stay
i like the hotel and would love to stay there all the time and will see how to improve the quality stranded

9 Beverley W.
United Kingdom
December 21, 2012
Fantastic Location and Hotel
Located just off Times Square. Large rooms with great view and complimentary breakfast and evening snacks and drinks
Travelled to New York for a pre xmas break with my wife, daughter and her husband. The hotel has two sections and we weren't sure until we arrived which one we were in. We were in the Premier Tower. The lobby isn't as impressive as the main hotel but the rooms were fantastic. We had two really large rooms on the 15/16th floors, both with floor to ceiling windows and a view of Times Square. Rooms were clean, spacious and well kitted out although there weren't any kettles available if you want a cup of tea in your room so take a travel kettle! Wifi, Breakfaast (bagels, toast, porridge, muffins etc) was included as well as evening 'coctails' (beer, wine and light buffet! - very nice) Staff were very friendly and helpful and arranged to look after our bags and get us a taxi on the last day. Complimentary newspapers and no problems at all with bill on checking out. One down side is the bar shuts at 11 which seems a bit strange but then again there are loads more around! Thats why i scored it 3 for Food/ Dining as well as the fact that we didn't eat there.

8 Carol Y.
United States
December 20, 2012
Best Location but not tops in service
Location is Excellent. Steps from Times Square
You will have a hard time finding a better location in the Times Square area. It is just a few steps from all the action. Entrances/Exits on both 44th and 45th Streets are very convenient. Had a hard time getting coffee in the room and had to call and ask every day for more coffee. Same situation with other necessities. Never had any washcloths left and after the first day no new soap or shampoo. The room did not appear to be cleaned well after each days use and my daughter found pills on the floor that were dropped by a previous visitor. Bathroom was a little run down with stains and places the wall paper was peeling back. I was a little surprised by this as I had great expectations of this location. Overall the staff was friendly and helpfull with the one exception of lacking in housekeeping and upkeep.

7.3 Nikki M.
United States
December 11, 2012
Clean Hotel in a perfect location
Location
the hotel was very pretty and the rooms where very clean. the hotel in general was in a great location.

8.7 Qosai E.
Saudi Arabia
December 07, 2012
Great Location
Time Square Location
For me I like the location because it's in time square area ...... only I found one issue ...the staff always looking for tips.

5.7 PETER S.
United States
November 29, 2012
Nice location, but the service was poor
location
We stayed 2 nights at the Millennium. Due to an error by the hotel, were supposed to stay in a suite, but they did not have any suites left. So, they put us in a luxury room for the first night and we moved to the suite the second night. But the service was very poor. No bellman to help us unload or load our luggage and no one to help us move. It was surprising, due to the reputation the hotel has. But it is in a great location, if you are interested in the theaters.

6.7 Jane C.
United Kingdom
November 28, 2012
Good location
Location , clean room
only fault was you have to pay for wifi other than that all was good, would stay again