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Very good 7.4
Based on 221 reviews

Recent customer comments

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Very good

based on 221 reviews
  • Cleanliness 7.6
  • Facilities 7.2
  • Location 9.0
  • Room Comfort/Standard 7.4
  • Service 7.2
  • Value for money 6.8
  • Food/Dining 6.6
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Teerapat W.
November 14, 2015
Best for location, the room is small and look old
Location, Value, Convenience
Location is pretty good, it's in the middle of the city with walk-able distance to business district and many of the famous landmark near 54 st, 6 avenue. The room is small and look old and their not much for breakfast but all day access to lounge is pretty convenience too.

Wing C.
November 06, 2015
Location, big bed, easy access to subway
Everything was alright except for laundry service and the phone in the room. The outsourced laundry service has changed my non-dry clean items to dry clean and charged more than I had put on the form. They even had handwritten items without a price, not knowing how much the items were charged. I've tried calling laundry dept for 1 hour and nobody picked up or returned the call. Then I had to get housekeeper passing by to contact someone for me to check for the issue. Ended up they sent a staff in housekeeping who cannot help when I requested a breakdown of the list and told me they never got such complaint and sounding like I was trying to create trouble. Well, there was no complaint before doesn't mean there will never be one. Suggest asking for clear breakdown receipts from external vendor if you don't want complaints again. This will help business travelers if they need to have a clear breakdown of items Also, the phone in the room was broken down during last 2 days and nothing was done when I has reported the problem.

Garry G.
October 24, 2015
Great value from Agoda
Location, quality and value
Encountered problem with someone smoking in adjoining room - staff solved this by moving us to a significantly upgraded room on a much higher floor - very much appreciated. Would certainly recommemd to anyone - especially at Agoda booking rates!

Tung Y.
October 11, 2015
Clean Location Convenience

James M.
September 28, 2015
Location, staff and the comfy beds
Wonderful. Really enjoyed our time here. Only criticism was our stay was too short

minkyoung L.
South Korea
September 21, 2015
the location is great.
the location and equipments in the hotel are good.
Most of things are good.

Wai C.
September 19, 2015
Good hotel.
Location, good staff,good room.
Restful and close to lots of attractions.

Enrico L.
September 16, 2015
We got an old room
Location locatiom location
I think it is overrated as 4 star hotel. We got an old room

Noriaki Y.
September 02, 2015
Pleasant stay!!
Clean, Good location, Reasonable price

ke X.
August 08, 2015
Good location to the fifth ave and Central park
Good location but facilities not so well