the rooms were clean, staff was friendly
hotel was very busy, rooms were very small,
Spent three nights at the hotel. Great location for tourists as it is located in the Times Square area. The hotel is fairly quiet given its proximity to the "action". The lobby is very small and it gets pack with tours. The hotel was very busy during my stay.
The rooms were clean, but the rooms tiny. Even by NY standards. Everything about this hotel is dated. From the towels, the type of soap used (not like the other Sheratons I have stayed at), bathroom, etc.
Ordered room service once. Took quite a bit of time. Okay food.
Would I stay here again? No, for the price, there are better alternatives. Unfortunately, I had no choice but to stay at a Starwood property, and this had the lowest rate (but still very expensive).