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Recent customer comments

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All reviews (35)

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based on 35 reviews
Hotel Condition/Cleanliness
Room Comfort/Standard
Staff Performance
Value for Money

8 Kathleen E.
United States of America
February 16, 2013
Great location & service- a positive experience
Location and nearby restaurants and ambience
I arrived early and was able to check in early with no trouble, even got a slight room upgrade. Room was clean and modern and nice. Functional. I noticed the bottle of wine in the mini bar was half full but did not think twice. Should've informed front desk immediately. However, when they tried to charge me for the item upon check out, I insisted it was not me who consumed it and they did not argue and did not charge me. Need to remember to check mini bar items and report consumed items upon arrival next time. Room did not have a coffee maker so I had to go out for coffee in the mornings, but it was not a problem since there's a Starbucks right across the street and a French bakery right next door. I had lunch and dinner at the hotel restaurant, Plein Sud. Southern French cuisine; very acceptable. There are a ton of great restaurants in the area but this one was fine for room service and for when I didn't have time to go out. The dining room and bar was busy and had a nice vibe in the evening - and it was a Monday night too. Although I didn't use them, the room had two large umbrellas in the closet. Great idea. It also had bedroom slippers and a bathrobe. Internet access was a reasonable $15 for 24 hours.

9.3 Peter S.
February 10, 2013
Lovely hotel in heart of Tribeca
Great room, good size.
the rooms are great and quite large by nyc standards. good restaurant as well. don't understand why they charge for wifi though? its the 21st century. wifi is as basic a requirement as bath towels. it should be free - everywhere!

8.3 Erin G.
January 16, 2013
My friend & i stayed here over the 2012/13 christmas period. We found the location to be fabulous, very easy to walk to the many great restaurants & shops nearby, if not, the subway is on the doorstep. Staff friendly & helpful. Room was big, clean & comfortable. Overall, great stay. I recommend

9.3 David B.
January 07, 2013
Lovely hotel with great and strategic location
nice, clean, big room, not too far from broadway, soho
Thia hotel is strategically located. Subway station for the train no 1,2, and 3 is in front of the hotel and for the train no. 5 and 6 is in the city hall ( 8 minutes walk from the hotel)

8.3 JOSH E.
United States of America
October 25, 2012
Great location and comfortable rooms
Proximity to subway, large bathroom with tub, really comfortable mattress and duvet, street views
We enjoyed our three night stay in Tribeca. Close to shops, restaurants and parks along the Hudson River. The hotel is good value considering the location and large bedrooms. We had breakfast one morning in the hotel restaurant and were a bit disappointed with the sluggish service and bland food. Not a real issue as there are many options for eating out close by.

9.3 Peter S.
September 07, 2012
Great Modern Hotel with Great Service
Great Location, Modern and very clean rooms and bathrooms, very helpful staff
We enjoyed our stay at the Smyth Hotel at 85 West Broadway. The staff were extremely helpful especially Elsa at the Concierge desk.

8.3 Mariella B.
September 14, 2012
Excellent room design.
Great location. Concierge was very helpful & knowledgeable.
Only downful, there was no free Internet in the room. When you pay big dollars for a room you would expect to have free Internet.

9.3 Lynette G.
United States of America
August 28, 2012
The coolest and wonderful room !!
Omg the service and the rooms were so comfty beyond beyond what i expected!!!
i could sooo much but the honest words here is that the hotel promised exactly what i got super lush, great service beyond quiet cool great food smiles and an option for a upgrade i wanted to stay longer and check out later but they were so full so no i will stay at a thompson hotel for sure and when i go back to nyc i will stay again they rocked!!!

8.3 Dennis L.
August 18, 2012
Great location great hotel
space is great, service is awesome and attentive, location is good
The service was excellent and attentive, the size of the room was great for NYC. Location was awesome with subway just literally right outside the hotel entrance. Good food options in the neighbourhood, and safe neighbourhood even at night.

9.3 Gordana D.
March 24, 2012
Excellent location, modern clean room
Gracious, courteous service, fantastic location, quiet room.
It was our first time in NY and we felt comfortable and very welcome at Smyth. The staff there were super friendly and helpful. Clean, modern room, excellent amenities, fantastic location. Would stay there again in a heartbeat.