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Recent customer comments

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Very good



based on 189 reviews
  • Hotel Condition/Cleanliness 7.7
  • Facilities 6.0
  • Location 9.5
  • Room Comfort/Standard 7.8
  • Service 7.5
  • Value for Money 7.3
  • Food/Dining 6.5

Costandinos H.
Cyprus
November 24, 2014
n/a
location
Average. Not what I expected

Elaine B.
South Africa
November 21, 2014
Holidaying in NYC
Free wifi; Evening snack provided by the hotel; location
It was an awesome stay. Definately will return

Patrick G.
United States
November 16, 2014
great staff
the staff, the service, the location
Very good

Zora B.
United Kingdom
November 13, 2014
Wonderful stay
Location is magnificent. Very comfortable beds. Very generous midday check out time!
Absolutely lovely stay, staff were very courteous, efficient. Room comfortable and cosy.

Matthew C.
United Kingdom
November 12, 2014
Great time had for a 40th birthday
Location, sense of occasion, evening drinks

Theresa K.
United States
November 06, 2014
Great stay and Location
location, staff, room
It was fine

Kate H.
United Kingdom
November 06, 2014
GOOD BUT LET DOWN BY AFTER SERVICE
LOCATION, VIEWS, THE ROOM
my stay was enjoyable but I left some belongings in a drawer and contacted the hotel the same day as I checked out to ask them to locate them for me . Nobody called me back and after 5 calls and a repeated request for someone to contact me I gave up . Appalling service for any hotel let alone one of this callibre. Also they tried to apply a $30 a day 'hospitality' charge for use of the internet .. you get that free in Starbucks for goodness sake why not a hotel where you pay a premium rate ??? I would not recommend on this basis and certainly will not go again.

Augusto A.
United States
November 06, 2014
good
Attention from staff, location
Very satifactory

Hilmi R.
Brunei Darussalam
October 10, 2014
good location, poor service, nice room
location, reasonabke price and comfortable room

HUI K.
Taiwan
October 08, 2014
The best location ever!
Location, Park view, Spacious room
It's unbelievable to have such a great park view and a spacious room on this precious location. I think the room rate is the best in Midtown, especially on Central Park South. And considering the building is very old, I don't really mind the broken facilities. We also appreciated the help from the Mandarin speaking staff Philip.