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Recent customer comments

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Very good

based on 191 reviews
  • Hotel Condition/Cleanliness 7.7
  • Facilities 6.0
  • Location 9.5
  • Room Comfort/Standard 7.8
  • Service 7.5
  • Value for Money 7.3
  • Food/Dining 6.5
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Melanie B.
United States
December 23, 2014
Lovely hotel across from Central Park
Prime location, very clean and modern room, price
My husband and l had a lovely stay here. We wanted a great location with a holiday vibe and the Park Lane easily fit this description. Also, everything was very new and modern, and the subway station was a 1~minute walk away. I would absolutely stay here again!!

Costandinos H.
November 24, 2014
Average. Not what I expected

Elaine B.
South Africa
November 21, 2014
Holidaying in NYC
Free wifi; Evening snack provided by the hotel; location
It was an awesome stay. Definately will return

Patrick G.
United States
November 16, 2014
great staff
the staff, the service, the location
Very good

Zora B.
United Kingdom
November 13, 2014
Wonderful stay
Location is magnificent. Very comfortable beds. Very generous midday check out time!
Absolutely lovely stay, staff were very courteous, efficient. Room comfortable and cosy.

Matthew C.
United Kingdom
November 12, 2014
Great time had for a 40th birthday
Location, sense of occasion, evening drinks

Theresa K.
United States
November 06, 2014
Great stay and Location
location, staff, room
It was fine

Kate H.
United Kingdom
November 06, 2014
my stay was enjoyable but I left some belongings in a drawer and contacted the hotel the same day as I checked out to ask them to locate them for me . Nobody called me back and after 5 calls and a repeated request for someone to contact me I gave up . Appalling service for any hotel let alone one of this callibre. Also they tried to apply a $30 a day 'hospitality' charge for use of the internet .. you get that free in Starbucks for goodness sake why not a hotel where you pay a premium rate ??? I would not recommend on this basis and certainly will not go again.

Augusto A.
United States
November 06, 2014
Attention from staff, location
Very satifactory

Hilmi R.
Brunei Darussalam
October 10, 2014
good location, poor service, nice room
location, reasonabke price and comfortable room