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Good 6.9
Based on 3 reviews
Excellent 8.1
Based on 1564 reviews

Recent customer comments

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Good



based on 3 reviews
  • Hotel Condition/Cleanliness 7.3
  • Facilities 10.0
  • Location 8.7
  • Room Comfort/Standard 4.0
  • Service 8.0
  • Value for Money 6.7
  • Food/Dining 4.0

Ernesto
Puerto Rico
June 19, 2016
a nice stay in a...
cleanliness and location are great!
breakfast could have been better!

Fabio
Austria
June 18, 2016
Ideal for families. We are...
Excellent facilities and great location.
Breakfast could've been better

Juan
United States
June 17, 2016
Customer service lacking
The water park, rides, room was comfortable. The best was the staff at the boat rides, great service!
They closed pool for 24 hours, the staff at the pizza place were very rude, the ice maker only made a few ice, once we check in at and look around went up to the room the keys did not work, and every ...

Christopher
United States
June 14, 2016
Exceptional
All of the Amentities were amazing! Both my 6 yr old and my 10 month old enjoyed themselves! As well as my husband and I!

Anonymous
United States
June 14, 2016
Staff doesn't care about guests!
Decent pool/water/activity areas, but most are not free.
Very, very, very poor guest service. Cashless resort was not for the convenience of the guest, but for employee theft. Blood on bathroom towel. Crumpled, old hot tea bags and opened coffee setup in ...

Patricia
United States
June 14, 2016
Great facilities at a great...
I live locally and love to get away nearby home for relaxation and fun. Very enjoyable and very friendly staff. Clean "basic" rooms. Comfortable bed and pillows. Great working a/c. ...
The ice machines barely worked. I had to go either to another floor or the front desk to get ice. Many times there was standing water in the elevator which could've been dangerous, however, could...

Maryanne
United States
June 13, 2016
Would stay again
Nice place for the price, n were able to use the amenities as part of Summer bay...I was a little disappointed in the beach area with the water area,..nothing much n wasn't clean looking at all......
The beach area wasn't really kept clean nor the water rides..they sell tickets for local attractions,but their prices were more then online, not much of a deal..

Anonymous
United States
June 07, 2016
Good
Don't like the pillow

Jodi
United States
June 03, 2016
it was fare for the...
the aqua swim place and the pirates water park
it took forever to get hot water, when doing a breakfast presentation the rep that signed us up for it said that we could get CASH, not true at all. then the cable keeped going out. didn't like ...

Christine
United States
June 01, 2016
Be prepared to pay for...
Breakfast was decent. Eggs, sausage, cereal, muffins, etc. Staff was nice.
The beds were so hard. Not one member of my family slept comfortably. Every resort amenity came with a price. The water playground and Buccaneer Bay look nice but be prepared to pay over $100 on each ...