Excellent 8.7
Based on 292 reviews

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About Nova Hotel

Description

Guests will find all of the finest amenities in each of the 23 rooms in this popular hotel. Guests will find air conditioning, bathrobes, a daily newspaper, desk, and hair dryer waiting in each room. For the comfort and convenience of guests, you'll also find 24-hour room service, an elevator, a coffee shop, a bar/pub, laundry service/dry cleaning, a restaurant, and room service on-site. Guests may take advantage of sporting or leisure activities such as massage treatments, a sauna, and a spa at this hotel. With a full range of popular amenities and a friendly, caring staff, it's no wonder guests keep returning to Nova Hotel. To make your reservation, just enter your travel dates on our secure online booking form and submit.
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Features

Internet

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Transportation

  • Taxi service
  • Valet parking
  • Car park
  • Airport transfer
  • Rental car
  • Shuttle service
  • Bicycle rental

Food & beverage

  • Convenience store
  • Room service [24-hour]
  • Room service
  • Restaurant(s)

Pets

  • Pets allowed

Cleaning services

  • Daily housekeeping
  • Laundry service
  • Dry cleaning

Guest services

  • Postal service
  • Ticket service
  • Check-in/check-out [private]
  • Check-in/check-out [express]
  • Luggage storage
  • Babysitting service
  • Newspapers
  • Tours
  • Concierge

On-site facilities

  • Facilities for disabled guests
  • Family room
  • Elevator
  • Library
  • Smoking area
  • Shared lounge/TV area

Health and security

  • security [24-hour]
  • front desk [24-hour]
  • Lockers

Business & money services

  • Photocopying
  • Fax machine
  • Printer
  • Currency exchange

Languages spoken

  • English
  • French
  • German
  • Vietnamese
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Policies

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-6 year(s) Stay for free if using existing bedding.
  • Guests over 6 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 16 USD
Breakfast Charge (when not included in room rate): 5 USD
Check-In From: :00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 0. Km
Distance to Airport: 38.0 Km
Internet Usage Fee: VND
Non-Smoking Rooms / Floors: Yes
Number of Bars: 1
Number of Floors: 8
Number of Restaurants: 1
Number of Rooms : 23
Reception Open Until: 12:00 AM
Room Voltage: 220
Time to Airport (Minutes): 40
Year Hotel Built: 2010
Year Hotel Last Renovated: 2012
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Verified traveler reviews

Filter by traveler type
Excellent



  • Cleanliness 8.7
  • Facilities 7.7
  • Location 9.0
  • Room Comfort/Standard 8.9
  • Service 8.7
  • Value for money 8.8
  • Food/Dining 7.9
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julien C.
France
August 15, 2016
it s OK for a short stay
The stay was pretty good there.. just surprised the toilet was inside the shower (?!) don't see that on the pictures.. staff is really nice and helpful to get an activity or directions

Stacey O.
Australia
August 13, 2016
Friendly, comforting, perfect location
I can not fault my stay here. When I arrived in Hanoi it was quite late, but the reception were there with big smiles to greet me (as they always did). This also happened whacen I arrived back from Sapa VERY early! The breakfast every day was delicious, the help from EVERYONE was so lovely, and as a solo female traveller is always so comforting. Ryan especially helped me out with all my travel plans, having various tours prepared which were organised so well! And the location is perfect, being able to walk around old quarter, to the lake and all the yummy food stalls. Cannot fault it xx

Ian M.
Philippines
July 12, 2016
Good
Free Breakfast!

Oon T.
Malaysia
June 19, 2016
Best staff services ever
Had a 3 nights stay in this hotel. I've gotta say the staffs here are amazing, including the manager, who helped us with everything throughout the trip. From booking a Halong Bay day trip, street directions/ info, airport transfer, and even which shop to go to for lunch. I just can't say enough about how nice all the staffs are, I mean ALL.. In case anyone is wondering about the prices of Halong Bay trip. Although you may see cheaper prices all around the streets compared to the one offered by the hotel. The catch is those cheaper ones May not include some of the ticket prices such as kayaking, cave entrance etc.. For airport transfer to the airport, I reckon just book it through the hotel because it cost the same as the one I took from the airport to the hotel by meter Hotel and room is very clean, with a perfect location for me. Breakfast is great too with choices between bread egg (all kinds of preferences) set to chicken/ beef noodle soup. Drinks (incl. coffee, tea, juices) and fruits are unlimited as per your request. Btw the hotel has a lift, which to me is important, because I do not have to climb 3-4 floors I think I don't have to mention much about the value for money as it is to me more than reasonable given the quality mentioned above

POCHUNG C.
Taiwan
June 12, 2016
never go again
never go again

Dost V.
France
June 08, 2016
Incredibly Fantastic
Since I am travelling I never had such excellent service, everyone is so kind, helpfull, you feel that the entire hotel is at your service, the welcome was so good, even in a 5 star hotel,I didn't rcvd such warm welcome We booked for the suite at 7th floor wiz a balcony, very comfortable room and the balcony wiz a view on the city was great Hotel is very well located, close to the best restaurants of the town and in the middle of the old city Perfect

Shane F.
Ireland
May 29, 2016
Fantastic Value And Customer Service
We booked this hotel the evening before departing for Vietnam with a view to using it as a base for our short stay in Hanoi. We got a lot more than we asked for however! Within an hour of checking in, the hotel manger had organised our trips to Halong bay and Sapa. Both of which were fantastic! The hotel itself has everything you need (location etc.) and a lot more than you'd expect for 17 dollars a night. Would happily stay here again and would recommend it to anyone travelling to Hanoi.

YING C.
Hong Kong
May 15, 2016
It's good in the overall!
Very nice and helpful staff! They helped me a lot in my trip, such as suggesting places/restaurants to go and arranging transport to the airport in the early morning. The price and the service match my expectations.

Alicia B.
Spain
May 10, 2016
Great little place in Hanoi
Ideal place for travel budget, extremely nice staff and delicious breakfast

Jamie N.
United Kingdom
April 30, 2016
Awesome staff
I can't say enough how fantastic the staff at this hotel wete. They made us feel welcome and greeted us everytime we walked through the door. When our trip to Having Bay was cancelled at the last minute Ryan, the .manager, sorted out another hotel for us and made sure everything was smooth for us.



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