arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.5
Based on 4670 reviews

Recent customer comments

Filter by traveler type

based on 4670 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 8.0
  • Location 9.2
  • Room Comfort/Standard 8.6
  • Service 8.6
  • Value for Money 8.2
  • Food/Dining 7.7

5.3 Chun K.
December 20, 2014
check in counter staff not so friendly

8.7 Goh K.
December 20, 2014
totally no smoking at all in all the rooms
1) very clean

9.7 Khoo C.
December 19, 2014
Great hotel in Bangkok
Location, Staff performance and Room facilities
Great. It would be better if they doesn't forgot the kettle and tea spoon of my room. I get the kettle after the 2nd time request from them.

6.3 Nengsi N.
December 18, 2014
Easily accessible to shopping area, food/dining, quiet

8.7 Jia L.
December 18, 2014
It could have been 5 stars from us if it wasn't...
Comfortable room, impeccable location and service
Our stay at Novotel were beyond expectation, the hotel gave us the feeling of home. The bed was so soft and comfortable, which we think it is on par with Glow; Room was big and clean with a soft touch of modernity. We would have rated the hotel 5 stars if it wasn't because of the bad attitude we received from the concierge staff. When we rang the hotel at Paragon to check on the tuk-tuk location, the call was diverted to the concierge. The concierge guy replied in a very bad manners that tuk-tuk is not coming. When we repeat ourselves to confirm with him, he answered in annoying tone. The other concierge staffs were friendly and they even help us to hail a cab, except this. Unfortunately we forgot to jot down his name, but he was at the concierge all the time. Even when we asked him about the tuktuk whereabout, he replied in a deadpan voice and gave us the frustrated look. But overall the stay was great, we will definitely choose Novotel the next time we are here.

7.7 Ka N.
Hong Kong
December 18, 2014
Not bad hotel
Food , room and location
Very good, I will stay in next time

9 Phyliesang P.
December 18, 2014
Cozy, best location, cleanliness
Overall we had best experience. Nothing to complaint about. We surely will make another booking for every visit to Bangkok in the future.

9.7 KIA Y.
December 17, 2014
Excellent stay at Novotel Platinum
Excellent service from staff. Caring and attentive. Clean room. Excellent location. Stay there every year since the year it opens
As above

9.3 Mun L.
December 17, 2014
Value for money
Lots of variety for breakfast. Good location. Big room size.
I feel everything is good about the hotel, except the swimming pool is dirty.

7.3 PAU N.
December 17, 2014
Very good location and convenient
Staff very friendly, clean, bed comfortable