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Excellent 8.5
Based on 4778 reviews

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based on 4778 reviews
  • Cleanliness 8.8
  • Facilities 8.1
  • Location 9.2
  • Room Comfort/Standard 8.6
  • Service 8.6
  • Value for money 8.1
  • Food/Dining 7.7
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Jia L.
December 18, 2014
It could have been 5 stars from us if it wasn't...
Comfortable room, impeccable location and service
Our stay at Novotel were beyond expectation, the hotel gave us the feeling of home. The bed was so soft and comfortable, which we think it is on par with Glow; Room was big and clean with a soft touch of modernity. We would have rated the hotel 5 stars if it wasn't because of the bad attitude we received from the concierge staff. When we rang the hotel at Paragon to check on the tuk-tuk location, the call was diverted to the concierge. The concierge guy replied in a very bad manners that tuk-tuk is not coming. When we repeat ourselves to confirm with him, he answered in annoying tone. The other concierge staffs were friendly and they even help us to hail a cab, except this. Unfortunately we forgot to jot down his name, but he was at the concierge all the time. Even when we asked him about the tuktuk whereabout, he replied in a deadpan voice and gave us the frustrated look. But overall the stay was great, we will definitely choose Novotel the next time we are here.

Ka N.
Hong Kong
December 18, 2014
Not bad hotel
Food , room and location
Very good, I will stay in next time

Phyliesang P.
December 18, 2014
Cozy, best location, cleanliness
Overall we had best experience. Nothing to complaint about. We surely will make another booking for every visit to Bangkok in the future.

December 17, 2014
Excellent stay at Novotel Platinum
Excellent service from staff. Caring and attentive. Clean room. Excellent location. Stay there every year since the year it opens
As above

Mun L.
December 17, 2014
Value for money
Lots of variety for breakfast. Good location. Big room size.
I feel everything is good about the hotel, except the swimming pool is dirty.

December 17, 2014
Very good location and convenient
Staff very friendly, clean, bed comfortable

Kwek A.
December 17, 2014
A good hotel with excellent service and facilities
1) Close proximity for shopping. 2) Good breakfast. 3) Clean and comfortable
Very relaxing and enjoyable stay. Kudos to the hotel staff for the efficient, friendly and excellent service.

December 17, 2014
Buffet breakfast, standard of room and service of massage.
Enjoyable one. Will come back again.

Chin S.
December 17, 2014
Novotel Pratunam
Location, cleanliness, food
Everything is good in this hotel. Being situated on top of the Platinum Mall, it is very convenient for shopping and eating.

Jasline Y.
December 17, 2014
The staffs are polite and nice.
Clean, neat, convenient