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Excellent 8.5
Based on 4715 reviews

Recent customer comments

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based on 4715 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.1
  • Location 9.2
  • Room Comfort/Standard 8.6
  • Service 8.6
  • Value for Money 8.1
  • Food/Dining 7.7

Kee B.
November 14, 2014
Novotel Pratunam
Service, Service and Service
My stay there is always a very pleasant one. Their service staffs are always friendly and attentive. For this trip, i would like to single out 1 staff - Jeab, receptionist. She is friendly and attentive. She is also helpful on my retrieve for a pair of sneakers which was left in the room during last our stay there in October. She never fail to put on a warmth smile despite that she was so busy with many guests check-in at the same time. Great work and attitude from her.

Frankie C.
November 14, 2014
Great Location for shopping around Pratunam,
Great Location for shopping around Pratunam, never gets hungry, Staff was nice...
Check-In was a little slow, but staff acted promptly... Nice...

Sim C.
November 13, 2014
Accessible Location, comfortable accomodation, shopping

Amelia Y.
November 13, 2014
Great Location Great Service
Location in the heart of shopping, Staff with great service, Clean comfortable rooms

allen K.
November 12, 2014
Great for shopping
location,pool and breakfast
staff friendly and helpful.platinum shopping mall and pratunam market is the point for this hotel!

Wan L.
November 12, 2014
Short gataway
location, clean and friendly service
This is my second stay. I like the location with easy accessibility to shopping and food. I am particularly happy that the staff help me to find a book which I left after checking out.

Chong T.
November 11, 2014
Very lousy experience!
Location, breakfast food quality and variety, modernly designed room
I travel to Bangkok many times a year for work and leisure. This time, I was with my family. We chose this hotel because of the brand and location. The hotel website also suggested that it was family-friendly. But we found our stay at this hotel to be extremely unsatisfactory. On Sunday, I brought my children to the swimming pool in the early afternoon. When we arrived, there was a pool party going on. There was loud dance music and many people were drinking/smoking. I saw a number of hotel guests arrived at the pool for a swim but changed their mind when they saw the party. I saw a woman smoking IN THE swimming pool. I even saw her wave and smile at one of the hotel staff while smoking (the hotel staff smiled and waved back). That night, I was in the lounge at the hotel lobby. The party goers had to pass through this lobby to take another lift to exit the building. While I was there, 3 separate groups of party goers exiting the hotel were extremely rowdy and were singing/shouting in the lobby at the top of their lungs. I felt very uncomfortable and unsafe especially with my young family with me. I believe the other hotel guests shared my sentiments because they also stood up from their seats to see what was going on. The next day at around 11am, I went back to the pool with my daughter. But the pool water was dirty. I cut my foot when I accidentally stepped on one sharp broken plastic cups while wading in the swimming pool. (Luckily it was not broken glass.) I also saw cigarette ash in the children's play room at the pool area. The second incident that left a bad taste in our mouths occurred during breakfast. The food was good but the service was poor. We cannot recommend this hotel to anyone. There are other hotels in the same area which provide better value for money and that is where we are likely to take our business in the future when we return to Bangkok

Vivian W.
November 10, 2014
Highly Recommended
The 3 best things in this hotel are good in location for shopping, safety & cleaniness.

Lee K.
November 10, 2014
Clean roomms and great for shopping
Location and room

Clara C.
November 09, 2014
Excellent stay
Clean, Good Location, Great service
Had a great stay at this hotel. Beds are super comfy and room is spacious and clean. Will definitely be back.