arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.5
Based on 4676 reviews

Recent customer comments

Filter by traveler type

based on 4674 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 8.1
  • Location 9.2
  • Room Comfort/Standard 8.6
  • Service 8.6
  • Value for Money 8.1
  • Food/Dining 7.7

9 Verene C.
March 22, 2016
good location
location, clean and comfortable
2nd time staying here. Would be good if they have bathtub for double rooms.

8 Shu Y.
March 22, 2016
Comfortable stay for family with young children
We are family of 4 with 2 children (5&8years) 1st time stay in Novotel, we stay here for 3nites. We are allow to check-in to our room early on sun 12pm. Room was upgraded to deluxe room and on high floor. Complimentary welcome drink and daily buffet breakfast for 4 of us without extra charges. Location & cleanliness of the hotel is good. Take note that toothbrush, comb will only be provided upon request. We requested for extra blanket before we went out for lunch, it was place in our room when we return. Thanks all Novotel staff for great services, we enjoy our stay so much!

9.6 Swee G.
March 22, 2016
Family Trip
We got a connecting room: 1 king and 2 singles (added 1 bed), this fits five comfortably.

8.4 Mun C.
March 21, 2016
Great location
Good service.

8 Chang Y.
March 21, 2016
Good location
Good location, friendly staff & many eateries nearby
It was a great stay! Staff is very friendly and room is clean.

8.7 Yong C.
March 20, 2016
Great Location
Comfort, location and cleanliness
Check in was a Breeze and great location.

9.7 Choy Y.
March 20, 2016
The location is very strategic.
1) location 2) buffet selection is good 3) cleanliness is good
I would say everything is good and we were very satisfied. But the taxi from hotel to airport wasn't good as the driver refused to use meter. We were only being told after we started the journey. I reckon hotel should help to control this from happening.

9 Esther N.
March 20, 2016
Great stay!
Room is very comfortable, hotel is clean and location is good.
Room is very comfortable, hotel is clean and location is good. However, indication on bottles of water were not clear as which is complimentary and which is not. Hence, caused a confusion which resulted to us having to pay for it. Nonetheless, overall experience was great with very nice and helpful hotel staff, and awesome tuk tuk service. It would be great if there is also a pick up service for tuk tuk instead of just a drop off service.

7.2 Theophilus R.
March 20, 2016
Good for Shopping

7.6 Chloe S.
March 19, 2016
Great experience
Rooms were new and clean, fantastic location just beside the malls. Will come back again!