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Excellent 8.5
Based on 4716 reviews

Recent customer comments

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based on 4716 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.1
  • Location 9.2
  • Room Comfort/Standard 8.6
  • Service 8.6
  • Value for Money 8.1
  • Food/Dining 7.7

Marilyn C.
March 28, 2016
Corner room but spacious enough for family
We chose this hotel as I wanted to shop at Platinum Mall and since I have a young kid, I wanted us to have something to do in case of bad weather (hotel lobby is connected to the mall). A lot of shopping and food choices for the whole family at this area, with the nearby Central World and Big C. If shopping is not your cup of tea, a hotel near to BTS will be much better for family with young kids, as traffic is terrible in BKK and even if a cab driver wants to take you (many will shake their heads when they hear Pratunam, or quote sky high prices), you waste precious holiday time in a jam. The hotel provides free tuk tuk service to nearby locations though and we used it to get to Siam Paragon. Easy and convenient but a long ride in the traffic jam even during off peak hour. Hotel was very clean, and service was great. Wonderful location for hardcore Platinum mall shoppers.

Karen L.
March 28, 2016
Connected to Platinum Malls
Stayed here several times because it is connected to Platinum Malls. Nice spacious room with very comfortable bed and pillows. Spa connected to hotel is good too. A good 4 start hotel though price is on the high side compared to other Bangkok hotels.

March 26, 2016
Comfortable Stay
location, room conditions, swimming pool
very comfortable

Agnes C.
March 26, 2016
1st trip to BKK
The location is good if you are only moving around Platinum. Getting a taxi to go back to hotel really depends on your luck. The room is spacious and staff very helpful. We arrived very early before 9am and we were allowed to check in immediately. The buffet breakfast spread which we have to pay separately was disappointing, the selection was very limited. Disappointed that there was no Thai food served at all. Will not stay here again given the difficulty to get a cab to return to hotel. Would be better to stay in areas wother train access.

March 25, 2016

Sharon W.
March 25, 2016
Superb location
Located just above Platinum mall, just across pratunam market makes shopping so convenient!!!!

Jolene Y.
March 25, 2016
Superb comfy room at excellent location.
Room is spacious, staff is polite, strategic location beside mall
First stay at Novotel Bangkok Platinum Pratunam. It was a very pleasant stay and the location is very centralised and near the mall. The room is spacious and very comfortable. Will definitely book again at this hotel if i visit bangkok

Nicholas Y.
March 25, 2016
Great Location with Great Staff and Foods
Best Shopping Hotels, foods trucks available at the hotel streets and very friendly staff.
Never fails me with their service. had my annual honeymoon almost every year. was very satisfied. loves how they occupied the space below with food trucks. loves the foodies as well. only transport was TUK TUK & Cab. surrounded with local stalls at night. so you won't feel hungry or boring if you are lazy to travel.

March 24, 2016
Fantastic place
Good location

Jemmie Y.
March 24, 2016
Good location with friendly staff! Highly recommended.
very good location with walking distance to central world & siam paragon. very friendly staff at conceirge counter who meets the needs of the customer. I was upgraded to an executive suite as well. However, the only improvement required is the drainage system in the bathroom.